Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Kendra Ravics

Nikenbah,QLD

Summary

Dynamic professional with extensive experience in patient care at Crewe Sharp, recognized for exceptional problem-solving skills and meticulous attention to detail. Demonstrated success in improving customer satisfaction and achieving product excellence as a Product Owner. Proficient in medical record management and effective communication, ensuring compliance with healthcare ethics and prioritizing patient needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Nursing Assistant (contract work)

Crewe Sharp
Sunshine Coast , QLD
05.2023 - Current
  • Assisted patients with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained a clean and safe environment for patients and staff.
  • Maintained patient records accurately using electronic health record systems.
  • Collaborated with healthcare team members to enhance patient care quality.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.

Product Owner

Poppin Hot Popcorn
hervey bay, QLD
02.2019 - 03.2021
  • Managed product development and strategy for the popcorn business, enhancing market presence and customer satisfaction.
  • Executed quality control protocols to guarantee product excellence and reliability.
  • Executed targeted events marketing campaigns to boost product awareness and market reach.
  • Managed ordering procedures to ensure timely fulfilment of product requirements.
  • Engaged with customers to gather detailed requirements, ensuring alignment with product goals.

Sales Consultant

Better Home Living
Hervey Bay, QLD
04.2016 - 12.2018
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Addressed customer questions and concerns regarding products and services.
  • Developed key customer relationships to increase sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales Assistant

NONNI B
Hervey bay, QLD
01.2016 - 12.2016
  • Assisted customers in product selection and provided exceptional service.
  • Managed inventory by restocking shelves and organizing displays effectively.
  • Handled cash transactions and processed payments accurately at the register.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided assistance with product selection.

Sales Consultant

Furniture One
Hervey Bay, QLD
03.2008 - 12.2014
  • Processed customer transactions accurately and efficiently at the point of sale.
  • Assisted in visual merchandising to promote featured products attractively.
  • Increased revenue by skilfully upselling and closing customer sales and driving product benefits around client needs.
  • Analysed customer needs and preferences to recommend appropriate products.
  • Listened to customers to understand needs and refer to optimal services.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.

Education

High School Diploma -

Christian Community College
Maryborough, VIC
11-1978

Skills

  • Patient care and support
  • Problem solving
  • Time management
  • Medical record management
  • Emotional intelligence
  • Attention to detail
  • Healthcare ethics
  • Direct patient interaction
  • Computer proficiency
  • Observation documentation
  • Verbal and written communication

Certification

  • 'Cert 3 Aged care'
  • Police certificate
  • First Aid, CPR
  • Cert 3 AMEB

References

References available upon request.

Timeline

Nursing Assistant (contract work)

Crewe Sharp
05.2023 - Current

Product Owner

Poppin Hot Popcorn
02.2019 - 03.2021

Sales Consultant

Better Home Living
04.2016 - 12.2018

Sales Assistant

NONNI B
01.2016 - 12.2016

Sales Consultant

Furniture One
03.2008 - 12.2014

High School Diploma -

Christian Community College

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Kendra Ravics