Kendrick Li
Ashfield,NSW
Summary
Highly motivated and detail-oriented professional seeking a challenging position at Dicker Data to contribute to the company's success through strong analytical skills, financial acumen, and a passion for technology. Committed to delivering results and driving growth in a collaborative and dynamic environment.
Overview
3
3
years of professional experience
Work History
FOH Staff Member
Catering HQ
11.2021 - Current
- Provided exceptional customer service, ensuring a positive experience for guests and building customer loyalty.
- Demonstrated effective communication skills by engaging with customers, answering questions, and providing product information.
- Developed strong time management skills by efficiently handling multiple tasks in a fast-paced environment.
- Collaborated with a diverse team to ensure smooth operations and deliver excellent service.
- Proactively addressed and resolved customer concerns, showcasing problem-solving abilities.
Volunteer
04.2020 - 06.2020
- Assisted with online sales initiatives during the COVID pandemic, helping sell items through virtual platform (Taobao).
- Collaborated with the team to create appealing product listings, write product descriptions, and set competitive prices, resulting in a 25% increase in online sales.
- Engaged with potential buyers through online chat, providing detailed information and answering inquiries, resulting in a 90% customer satisfaction rating.
- Processed online transactions securely and ensured accurate order fulfillment, maintaining a 100% order accuracy rate.
- Contributed to customer satisfaction by promptly addressing questions, concerns, and order inquiries.
- Actively participated in promoting the mission and values through virtual channels.
Education
Master of Commerce - Accounting
University of New South Wales
Sydney, NSW03.2024
Bachelor of Business - Finance
University of Tech Sydney
Sydney, NSW08.2022
Skills
- Customer Service: Proven ability to deliver excellent customer service, ensuring positive experiences and building customer loyalty
- Communication: Strong verbal and written communication skills, adept at engaging with customers, colleagues, and management
- Time Management: Effective multitasker, skilled at prioritizing tasks and managing time efficiently in a fast-paced setting
- Teamwork: Demonstrated ability to work collaboratively with diverse teams, fostering a positive and supportive work environment
- Problem-solving: Proactively resolving customer concerns or issues, and finding solutions to ensure customer satisfaction
- Adaptability: Quick learner with the ability to thrive in fast-paced environments, adapt to changing priorities, and meet tight deadlines
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for data analysis, financial modeling, and report creation
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
FOH Staff Member
Catering HQ
11.2021 - Current
Volunteer
04.2020 - 06.2020
Master of Commerce - Accounting
University of New South Wales
Bachelor of Business - Finance
University of Tech Sydney
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