Kennedy Andrews
Cairns,QLD
Summary
Dynamic relationship-builder with organised nature and sound judgment, focused on maximizing team efficiency. Bringing extensive experience in retail settings, good listening skills combined with attentive and detail-oriented nature. Set and enforce consistent standards to maintaining staff satisfaction and meet performance targets. History of keeping work areas clean, neat and professionally arranged. Forward thinking in addressing and resolving concerns, optimising policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Assistant
Typo, Cotton On Group
12.2023 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Restocking of sales floor with current merchandise and accurate signage for current promotions.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
Store Manager
Cosmetics Plus
03.2023 - 12.2023
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Skinkandy
06.2022 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Store Manager
Skinkandy
02.2019 - 05.2022
- Enhanced client satisfaction by providing personalized consultations and recommending appropriate body piercings based on individual preferences.
- Ensured a safe and sterile environment for piercing procedures, resulting in zero infection incidents during my tenure.
- Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
- Trained apprentice piercers on proper techniques and safety protocols, fostering a supportive learning environment.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
Skills
- Customer Assistance
- Team Collaboration
- Retail Merchandising
- Attention to Detail
- Creative Thinking
Additional Information
References
- Lynnah Momberger - Cosmetic plus Manager / Assistant manager
- Simon Higgins - Skinkandy Manager
- Amy Milligan - Skinkandy Manager
Certification
HLTINF005- Maintain infection prevention for skin penetration treatments.
BPTBPC001- Provide specialist body piercings.
First Aid Certified
Valid Open Class C drivers licence.
Timeline
Store Assistant
Typo, Cotton On Group
12.2023 - Current
Store Manager
Cosmetics Plus
03.2023 - 12.2023
Store Manager
Skinkandy
06.2022 - 03.2023
Assistant Store Manager
Skinkandy
02.2019 - 05.2022
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