Kenneth Fonseka
Cannington,WA
Summary
Experienced with training programs and hands-on tasks related to industry. Utilizes strong analytical and problem-solving skills to support team objectives. Knowledge of industry standards and ability to adapt to evolving environments. Equipped with strong mindset, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trainee General Mechanic
City Discount Tyres
02.2025 - Current
- Supported daily operations by coordinating schedules and ensuring resource availability.
- Assisted in process improvement initiatives, enhancing workflow efficiency across teams.
- Developed standard operating procedures for key tasks to improve consistency and quality.
- Learned new materials, processes, and programs quickly.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
Medical Field Coordinator
CCL Pharmaceuticals
04.2023 - 02.2025
- Coordinated field activities to align with project timelines and objectives.
- Developed and maintained relationships with stakeholders to ensure effective communication and collaboration.
- Mentored junior staff, fostering skill development and best practices in field operations.
- Analyzed data trends to inform strategic decisions and optimize resource allocation.
Medical Sales Representative
George Steuart Health (Pvt) Ltd
07.2021 - 04.2023
- Developed and maintained relationships with healthcare professionals to promote product lines.
- Conducted product presentations and training sessions for medical staff on new offerings.
- Best Sales Representative in Two Consecutive years.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
Account Manager
Telco services Pvt. Ltd
04.2021 - 07.2021
- Handled the Project of SMKYA which is related to the fitness and training sector while acquiring new clients and closing sales.
- Managed project timelines and deliverables to ensure alignment with client expectations.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Customer Care Executive
Cinnamon Hotels & Resorts
09.2019 - 07.2021
- Worked under the project of Cinnamon Hotels and Resorts which is a subsidiary of John Keells Holdings PLC.
- Resolved guest inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Managed reservation systems to ensure accurate bookings and availability information.
- Trained new team members on customer service protocols and software applications.
- Implemented feedback mechanisms to improve service delivery and guest experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Postgraduate Degree - Marketing
Cambridge Marketing College
United Kingdom01.2023
High School Diploma - General Studies
St Peter's College
01.2019
Skills
- Negotiation
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Technical skills
- Safety monitoring
- Mathematics
- Operations support
- Critical thinking
- POS systems
- Inventory audits
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
Chartered Marketer - CIM | The Chartered Institute of Marketing
Languages
English
Native or Bilingual
Japanese
Elementary
Hindi
Elementary
Interests
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Animal Care
- Team Sports
- Learning new cooking techniques and expanding my culinary skills
Timeline
Trainee General Mechanic
City Discount Tyres
02.2025 - Current
Medical Field Coordinator
CCL Pharmaceuticals
04.2023 - 02.2025
Medical Sales Representative
George Steuart Health (Pvt) Ltd
07.2021 - 04.2023
Account Manager
Telco services Pvt. Ltd
04.2021 - 07.2021
Customer Care Executive
Cinnamon Hotels & Resorts
09.2019 - 07.2021
High School Diploma - General Studies
St Peter's College
Postgraduate Degree - Marketing
Cambridge Marketing College
Honors & Awards
Highest Achiever of the month - CCL Pharmaceuticals, Feb 2023