Kenneth Kerr
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Service Manger
JMC
03.2022 - Current
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Hired, trained and supervised team of service staff members to meet business goals.
Sales Executive
JMC
12.2019 - 02.2022
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Controlled sales process from start to finish
- ended the year 2021 with the most annual sales
Assistant Service Manager
JMC
11.2018 - 11.2019
- Enhanced team efficiency by implementing streamlined procedures for daily operation
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Manager
Telesure Group Services
08.2017 - 08.2018
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed call centre budget, ensuring cost-effectiveness while maintaining a high level of service quality.
- Oversaw daily operations of the call centre, ensuring efficient workflow processes were in place to maximize productivity while minimizing downtime.
Customer Care / Sales Manager / Retentions Advisor
Youi Insurance
02.2013 - 07.2017
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Skills
- Financial Controls
- Problem Resolution
- Compliance Enforcement
- Employee Coaching and Mentoring
- Quality Assurance
- Process Implementation
- Employee Relations
References
Chris Fitzgerald - Operations Manger JMC - 0408 678 395
Timeline
Service Manger
JMC
03.2022 - Current
Sales Executive
JMC
12.2019 - 02.2022
Assistant Service Manager
JMC
11.2018 - 11.2019
Sales Manager
Telesure Group Services
08.2017 - 08.2018
Customer Care / Sales Manager / Retentions Advisor
Youi Insurance
02.2013 - 07.2017
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