Jester Manuel Cabote
Fannie Bay,NT
Summary
Experienced and dedicated professional with a strong background in comprehensive case management for families and communities. Skilled in communication and organisation with a commitment to providing high-quality services to clients. Proven track record of helping clients improve their lives through access to resources and services. Qualified Financial Counsellor with full membership SAFCA and currently completing my Diploma of Counselling studies.
Overview
5
5
years of professional experience
Work History
Financial Counsellor
Catholic Care NT
Darwin, NT
10.2023 - Current
- Provide face to face and telephone financial counselling to individual clients and families.
- Advocate and negotiate on behalf of clients, both individually and in group settings.
- Communicate with financial institutions, government bodies, and ombudsman to address and resolve issues.
- Facilitate referrals for clients to other services as needed.
- Build caring, supportive, and professional relationships with clients.
- Educate clients on their rights and responsibilities in relation to credit.
- Conduct client assessments to identify financial issues and develop appropriate action plans
- Manage casework effectively, providing ongoing support and advocacy for clients
- Advocate for clients and their families to ensure their rights and interests are protected
- Maintain accurate and up-to-date records and statistics of client interactions and outcomes
- Work with clients to understand their financial rights and obligations
- Advocate and negotiate on behalf of clients to resolve financial issues
Promote longer-term behavioral change through education and support
Employment Mentor
Melaleuca Australia
Darwin, NT
08.2023 - 11.2023
- Early, intensive one-on-one mentoring and goal-oriented pathway planning with clients to ensure the delivery of an individualised and cohesive employment service.
- Conduct detailed assessment of client’s capabilities against potential
employment opportunities within the local labour market, preparing and reviewing Vocational Profiles. - Refer clients to vocational training and other training programs or services to meet individual needs addressing skills gaps and/or barriers, and lodging participation evidence to monitor engagement, if required.
- Support clients into employment by identifying and referring to employment and work experience opportunities and other complementary programs.
- Monitor client’s part-time employment and education placements, maximising opportunities for conversion to fulltime employment.
- Build and maintain effective working relationships with key internal and external stakeholders to maximise client opportunities/outcomes, including participation
in networking opportunities. - Maintain up to date Job Ready lists for easy referrals to Vacancies and Training opportunities.
Case Manager - Financial Capability & Wellbeing
CatholicCare NT
Tiwi Islands, NT
03.2021 - 02.2023
- Provides on-ground support to help people to make informed choices about their financial position, build longer-term capabilities through budgeting and manage their money.
- Provides non-accredited group activity workshops on financial capability to resource and equip participants with money
management skills. - Encourages individuals to stay motivated and monitor their progress.
Monitor and review case/action plans with clients to support and encourage greater self-reliance. - Provides one on one financial capability support to individuals. Determine client’s financial situations, assess their needs and build a plan tailored to them.
- Provides ER services for clients who present in crisis.
- Provide an early intervention and prevention service through appropriate referrals and by linking clients to other
services such as Financial Counselling, family support services, AOD Services, etc. - Develops community initiatives to assist clients to develop skills and reduce poverty through connections with other
people and community organisations. - Consulting with the team, take into account the local requirements for the presentation of material to be culturally
relevant. - Involves in local partnerships and networks with relevant agencies, financial services and local organisations.
Local Post Office Staff
Australia Post
Australia, NT
11.2019 - 03.2021
- Provides and assists locals/customers with postal, retail, financial, travel and other services.
- Distributing mail to individual post office boxes using a computerized system that tracks where each box is located
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Providing customer service to patrons by answering questions about postal services, selling stamps, and processing mail and parcels.
- Performing clerical tasks such as filing or maintaining records in an orderly fashion
- Replenishing retail stocks and facilitating stock up regularly.
Education
Diploma of Counselling (Ongoing)
Upskilled
Sydney, NSWDiploma of Financial Counselling
Australian Institute of Professional Counsellors
Brisbane 04-2024
Diploma of Community Services (Case Management)
Inspire Education Australia
Brisbane07.2022
Domestic And Family Violence Training
Dawn House Incorporated
07.2022
Cert 4 in Mental Health
Upskilled
Sydney, NSW01-2022
Money Business Training
ANZ
11.2021
CHCSS00077 Financial Literacy Education Skill Set
Matrix On Board
Darwin09.2021
4 Wheel Drive Training
SMART Training
Darwin09.2021
Tax Help Volunteer
Australian Taxation Office
06.2021
Bachelor of Science - Business Management
FEU
Manila05.2017
Applied Suicide Interventon Skills Training
LivingWorks Australia
CHCDFV001 Recognise & Respond To Domestic Violence
Lifeline
Skills
- Cultural Competence
- Policy Awareness
- Active Listening
- Empathy
- Perceptiveness
- Professional Commitment
- Crisis Intervention
- Client Advocacy
- Community Outreach
- Emotional Awareness
References
References available upon request.
Timeline
Financial Counsellor
Catholic Care NT
10.2023 - Current
Employment Mentor
Melaleuca Australia
08.2023 - 11.2023
Case Manager - Financial Capability & Wellbeing
CatholicCare NT
03.2021 - 02.2023
Local Post Office Staff
Australia Post
11.2019 - 03.2021
Diploma of Counselling (Ongoing)
Upskilled
Diploma of Financial Counselling
Australian Institute of Professional Counsellors
Diploma of Community Services (Case Management)
Inspire Education Australia
Domestic And Family Violence Training
Dawn House Incorporated
Cert 4 in Mental Health
Upskilled
Money Business Training
ANZ
CHCSS00077 Financial Literacy Education Skill Set
Matrix On Board
4 Wheel Drive Training
SMART Training
Tax Help Volunteer
Australian Taxation Office
Bachelor of Science - Business Management
FEU
Applied Suicide Interventon Skills Training
LivingWorks Australia
CHCDFV001 Recognise & Respond To Domestic Violence
Lifeline
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