Kenneth McMillan
Maryborough
Summary
Dynamic leader with a large as well as varied amount of experience, including a pivotal role at CEVA Logistics Inc., and All Auto Parts Group where I spearheaded operational improvements and fostered strong supplier relationships. Expert in business planning and staff development, my strategic approach resulted in significant brand growth and enhanced customer satisfaction. Known for advanced computer skills and a robust work ethic, I excel in driving results through innovative strategies and team empowerment. Successful Owner/Operator with expertise in the customer service industry,
Overview
26
26
years of professional experience
Work History
Owner Operator
Mr Milkman
01.1998 - 11.2023
- Started 1998 - 2003 Family owned business, recommenced 2012 to 2023.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Warehouse Operator
CEVA Logistics Inc.
12.2008 - 02.2012
- In charge of all aspects of various contracts : Rheem, Silcar, Telstra TBS, NBN ( Gambro when required ) as well as vehicle logistics including order generation and issuing, order picking and packing, order shipping, inventory management and billing.
- Used forklifts ( with both clamp and tynes ) to load and unload trucks, trailers and containers.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Developed strong relationships with vendors, ensuring timely delivery of products and efficient resolution of any issues that arose.
- Streamlined order processing for faster customer service and reduced shipping times.
Second in Command
All Auto Parts
01.2003 - 12.2008
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
- Ensured compliance with industry regulations as well as internal policies through consistent monitoring and enforcement actions.
- Mentored junior team members, promoting professional development through ongoing coaching and support.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with back-office team members to facilitate seamless business execution.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Prepared annual data to determine metrics for operational performance.
- Completed Certificate IV in Warehousing Operations as well as Advanced Reynolds And Reynolds Course.
Education
Bachelor of Science - Computer Science
The University of Queensland
Saint Lucia, QLDSkills
- Advanced Computer Skills
- Documentation And Reporting
- Business Planning
- Staff Training and Development
- Sales negotiation
- Strategic Planning
- Strong Work Ethic
- Dependable and reliable
- Intermediate to Advanced Computer Skills
Timeline
Warehouse Operator
CEVA Logistics Inc.
12.2008 - 02.2012
Second in Command
All Auto Parts
01.2003 - 12.2008
Owner Operator
Mr Milkman
01.1998 - 11.2023
Bachelor of Science - Computer Science
The University of Queensland
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