Summary
Overview
Work History
Education
Skills
Languages
referees
Quote
Timeline
Generic

KENNY NGUYEN

Balga,WA

Summary

An experienced hospitality professional and newly appointed General Manager at Bunn Mee. Passionate about delivering exceptional customer service and creating memorable experiences. Skilled in roles such as barista, waitperson, and customer service representative. Committed to building genuine relationships with colleagues, managers, and customers. Known for maintaining a clean and organized workspace to enhance overall satisfaction. Currently, I am pursuing a Diploma in Community Services, driven by a desire to make a positive impact for our community.

Overview

15
15
years of professional experience

Work History

General Manager

BUNN MEE
02.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Trained and guided team members to maintain high productivity and performance metrics as well as ensured compliance to management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.

Waitress

PHAT LON
09.2022 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Receptionist Intern

SWAN IRIS HEALTHCARE
04.2022 - 07.2022
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Check and respond to clients' phones and emails
  • Schedule employees' shifts according to clients' needs
  • Maintain consistent communication with employees and clients to ensure both parties follow required procedures (especially WHS)
  • Assist clients and employees with accurate information in person, via phone and by email
  • Screening new potential employees for shortlisting and organise the interview
  • Onboarding new employees
  • Organise data and ensure that data and information are up to date

Internship Student

GREENFIELD ACADEMY
02.2021 - 05.2021
  • Conduct market research and funnel insights back to the team
  • Cooperate with senior members in developing the company's strategic plan and marketing plan
  • Assist clients with information in person, via phone and by email
  • Organise data and ensure that data are up to date
  • Collaborated with senior management on new initiatives to build confidence.

Coffee Barista

MOMENTS CAFE
02.2016 - 03.2017
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Coffee Barista

EINSTEINS CAFE
01.2009 - 09.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Controlled line and crowd with quick, efficient service.

Education

INTERMEDIATE PLUS - INTENSIVE ENGLISH

Aranmore Catholic College
Leederville, WA
12.2010

Certificate III in General Education For Adult - General Studies

Tuart College
Tuart Hill, WA
11.2016

Year 11 -

Tuart College
Tuart Hill, WA
11.2017

Year 12 -

Stuart College
Tuart Hill, WA
11.2018

DIPLOMA OF LEADERSHIP AND MANAGEMENT -

LEAD COLLEGE
Cannington, WA
04.2021

Advanced Diploma of Leadership And Management -

Lead College
Cannington, WA
04.2022

Diploma of Community Services -

Stott's Colleges
Perth, WA
07.2024

Skills

  • Working in fast pace environment
  • Transactions and Cash Handling
  • Beverage Preparation
  • Customer Service and Rapport
  • Complaint Resolutions
  • Phone Inquiries
  • Taking Reservations
  • Team Collaboration
  • Standards Compliance
  • Total Quality Management
  • Administrative Skills
  • Staff Development
  • Performance Evaluations
  • Labor Cost Controls
  • Inventory Control
  • Time Management
  • Employee Scheduling
  • Food Preparation and Safety
  • Recruitment

Languages

Vietnamese
Native or Bilingual
English
Professional Working

referees

  • Linda Le

(Manager at Bunn Mee and Phat Lon)

lindale1@hotmail.com


  • Jordan Lim

(Colleague at Bunn Mee)

0466 533 363 

jordanlim79@icloud.com


  • Nathan Subramaniam (Trainer at Lead College)

0420 696 318


Quote

Nothing in life is to be feared. It is only to be understood.
Marie Curie

Timeline

Waitress

PHAT LON
09.2022 - Current

Receptionist Intern

SWAN IRIS HEALTHCARE
04.2022 - 07.2022

Internship Student

GREENFIELD ACADEMY
02.2021 - 05.2021

General Manager

BUNN MEE
02.2019 - Current

Coffee Barista

MOMENTS CAFE
02.2016 - 03.2017

Coffee Barista

EINSTEINS CAFE
01.2009 - 09.2015

INTERMEDIATE PLUS - INTENSIVE ENGLISH

Aranmore Catholic College

Certificate III in General Education For Adult - General Studies

Tuart College

Year 11 -

Tuart College

Year 12 -

Stuart College

DIPLOMA OF LEADERSHIP AND MANAGEMENT -

LEAD COLLEGE

Advanced Diploma of Leadership And Management -

Lead College

Diploma of Community Services -

Stott's Colleges

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