Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kennymae Dunham

Bentley,WA

Summary

Detail-oriented Customer Service Professional with a background in retail. Experienced in operating POS and inventory systems, processing sales transactions and managing stock movement with precision and efficiency. Skilled in fulfilling online and in-store orders, maintaining high merchandising standards and conducting administrative tasks. Known for strong communication, excellent attention to detail, proactive problem-solving and the ability to work both independently and collaboratively in a fast-paced setting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Agent

TSA Group
West Perth, WA
10.2024 - Current
  • Provided professional technical support and handled high volumes of inbound and outbound calls for Services Australia while adhering to company standards.
  • Resolved customer inquiries using active listening, call control, and efficient navigation of scripts and systems.
  • Accurately updated customer records and maintained detailed interaction reports to support reliable data management.
  • Promoted customer satisfaction through knowledgeable service, problem resolution, and strategic handling of difficult situations.
  • Guided clients through online systems and offered relevant product or service information to support informed decisions.
  • Maintained confidentiality with sensitive information and used tools like Outlook and Teams for effective internal communication.

Online Team Member

Woolworths
Waikiki, WA
05.2023 - 02.2024
  • Proficient in product and store layout, ensuring optimal online order fulfilment.
  • Managed time efficiently to meet tight deadlines, enhancing overall team productivity.
  • Adaptable in multitasking across various roles, supporting store operations seamlessly.
  • Developed reliability and independence, consistently delivering accurate and timely results.

Front End Supervisor

Woolworths
Brickworks/Torrensville, SA
08.2021 - 04.2023
  • Handled customer communications, resolving concerns and complaints, enhancing customer satisfaction.
  • Ensured a safe environment for staff and customers, maintaining compliance with safety protocols.
  • Processed refunds and exchanges, adhering to company policies to achieve optimal customer outcomes.
  • Secured and balanced cash at shift end, ensuring accuracy and accountability.
  • Managed daily store operations, ensuring smooth opening and closing procedures.
  • Utilised the Microsoft Office suite for store reports, stock updates, and product recall management.
  • Managed receipt tracking and filing for returns and authorisations, ensuring accurate record-keeping.

Front End Team Member

Woolworths
Port Augusta, SA
10.2020 - 07.2021
  • Processed cash, credit, debit, and check payments with precision.
  • Greeted customers in a friendly and courteous manner.
  • Operated checkout lane and retail equipment to facilitate efficient transactions.
  • Maintained cleanliness and organisation of checkout area, ensuring stock availability.
  • Delivered prompt service to enhance customer satisfaction.

Crew Member

McDonald's
Port Augusta, SA
08.2019 - 09.2020
  • Maintained cleanliness and quality control, promoting a safe work environment.
  • Adapted to fast-paced environments while maintaining professionalism under pressure.
  • Collaborated within teams to achieve operational goals and enhance performance.
  • Assisted management with inventory counts of food products and beverage supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Organised storage areas for food products, beverages and restaurant supplies.

Team Member

Hungry Jack's
Port Augusta, SA
11.2018 - 09.2019
  • Delivered exceptional customer service, contributing to increased customer satisfaction.
  • Resolved customer issues promptly, ensuring a positive dining experience.
  • Communicated effectively with customers via headset and in-person to facilitate smooth operations.
  • Prepared food and beverages according to strict hygiene standards, maintaining quality and safety.
  • Collaborated with team members to enhance workflow efficiency, improving service delivery.

Pharmacy Sales Assistant

Crossroad's Pharmacy
Port Augusta, SA
02.2019 - 08.2019
  • Educated patients on medication use and dosages to ensure safe treatment.
  • Accurately counted and sorted medications, maintaining compliance with safety standards.
  • Managed and updated patient medical files to ensure accuracy and completeness.
  • Assisted in stocking shelves with medications and related products for efficient operations.
  • Conducted regular inventory checks of medicines and placed orders as needed.
  • Performed cleaning duties in the pharmacy to ensure the area remained clean and tidy, to ensure a welcoming space.

Education

OnTrack Flex -

Murdoch University
Perth, WA
01-2025

South Australian Certificate of Education - Year 12 Certificate

Caritas College
Port Augusta, SA
01-2020

Skills

  • Communication skills
  • Organisational and time management
  • Leadership abilities
  • Problem solving
  • Teamwork and interpersonal relations
  • Active listening
  • Multitasking proficiency

Certification

  • Valid Western Australia Driver's License
  • Able to obtain a National Police Check
  • Able to obtain a Working with Children Check

References

  • Christine Kemp, High School Teacher, 0401 298 521, Caritas College, Port Augusta SA
  • Helen Luscombe, Front End Manager, ‭0434 986 908‬, Woolworths Brickworks, Adelaide SA
  • Meegan Macmillan, Team Leader, ‭0499 901 067‬, TSA Group, West Perth WA

Timeline

Customer Service Agent

TSA Group
10.2024 - Current

Online Team Member

Woolworths
05.2023 - 02.2024

Front End Supervisor

Woolworths
08.2021 - 04.2023

Front End Team Member

Woolworths
10.2020 - 07.2021

Crew Member

McDonald's
08.2019 - 09.2020

Pharmacy Sales Assistant

Crossroad's Pharmacy
02.2019 - 08.2019

Team Member

Hungry Jack's
11.2018 - 09.2019

OnTrack Flex -

Murdoch University

South Australian Certificate of Education - Year 12 Certificate

Caritas College

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Kennymae Dunham