Kent Battle
Rangewood,QLD
Summary
Award-winning Operations Manager with a proven track record at Nortrans, specializing in enhancing customer satisfaction and streamlining operations for increased profit. Expert in operations management and team leadership, recognized for successfully managing large-scale projects and negotiating expansion deals. Demonstrates exceptional problem-solving and employee relations, driving organizational growth and performance excellence.
Overview
19
19
years of professional experience
Work History
Operations Manager
Nortrans
12.2005 - Current
- Completed Certificate 111 Automotive( Mechanical Heavy Vehicle Road Transport)
- CILTA Annual Excellence & Innovation Award for Young Professional of the Year 2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers eg BOC,Humes, NSS and TML Port Logistics.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Contributed to organizational growth by consistently delivering successful outcomes that strengthened the company''s reputation as a reliable provider of high-quality project management services.
- Increased revenue by identifying new business opportunities
- Managed large-scale projects to completion on time and within budget constraints, ensuring optimal resource allocation throughout the process.
- Negotiated lucrative acquisition deals that expanded the company''s reach into new markets or industries successfully.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Certificate III - Automotive Engineering
TAFE QLD
QLD08-2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Maintaining compliance
- Staff development
- Customer relationship management
Timeline
Operations Manager
Nortrans
12.2005 - Current
Certificate III - Automotive Engineering
TAFE QLD
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