Kent Lee
Holden Hill,SA
Summary
Dynamic and results-oriented Assistant Site Manager with 18 months of experience in overseeing operations and ensuring efficiency in demanding environments. Proficient in managing daily site activities, coordinating logistics with client, and optimizing resources to drive project success. Demonstrated leadership capabilities in guiding teams toward achieving project milestones while maintaining a strong focus on safety, quality, and client satisfaction. Adept at fostering collaborative relationships with stakeholders to meet project objectives within budget and timeline constraints. Seeking to leverage proven skills in site management and dedication to excellence in a challenging Assistant Site Manager role.
Overview
5
5
years of professional experience
Work History
Senior Administrator/Assistant Village Manager
Compass Group Remote Hospitality PTY LTD
06.2023 - Current
- Manage daily site operations, including scheduling, logistics coordination, and resource allocation
- Supervise and motivate teams to achieve project milestones while maintaining high safety and quality standards
- Collaborate with project managers and stakeholders to ensure project goals are met within established timelines and budget
- Conduct regular workplace inspections, implement corrective actions, and oversee compliance with company policies and regulatory requirements
- Prepare progress reports, documentation, and communication materials to keep stakeholders informed of project status and milestones.
Graduate Management Trainee
Compass Group Remote Hospitality PTY LTD
02.2023 - 05.2023
- Streamlined front-line team members' workflow through the implementation of SWSP (Safe Work Standard Procedures)
- Ensured tasks were executed safely, effectively, and efficiently in accordance with client policies
- Identified and mitigated potential risks for team members in the work environment
- Ensured timely completion and execution of client requests
- Identified cost-saving opportunities through meticulous attention to detail
- Collected and analyzed data, presenting actionable insights to senior management for operational improvements.
Restaurant Supervisor/Bartender
Mr. Chu Contemporary Eatery
11.2019 - Current
- Handling complaints settled disputes and resolved grievances to maintain customer satisfaction by apologizing and offering vouchers to keep customers happy
- Managing inventory through effectively ordering and stocking uniforms, linens, food stocks, beverages and other supplies to prevent any unwanted wastage
- Strong attention to detail to achieve customer’s needs, wants and desire by introducing suitable product such as non-spicy food or customers who have certain dietary requirements
- Ensuring not only delivering outstanding cocktails but also comply with Australian liquor act to prevent over-intoxication
- Demonstrating leadership by keeping up with cleanliness and organization and delegating roles to employees to ensure the work environment is clean for the customers to dine in as well as workers to work in comfortably
Barista/Cashier/Food Runner
Petite Madeline
11.2019 - 02
- Performing outstanding and consistency latte art with an average of 25-40 coffees within an hour
- Effective communication with stakeholders
- Managing inventory through effectively ordering on coffee beans, dry goods, fruits, vegetables and other goods
- Ensuring workplace area are clean and presentable to not only existing customers but also people who walked by
- Strong attention to detail by observing regular customers orders to accommodate customers' need
Education
Bachelor of Business - Event, Tourism and Hospitality
The University of South Australia
04.2022
Advanced Diploma - Hospitality Management
Le Cordon Bleu, SA
12.2017
Certificate III - Chef De Partie
Le Cordon Bleu, SA
12.2016
Skills
- Technical Workforce Planning
- Inclusive Work Ethics
- Strong Adaptability and Resilience
- Calm and Critical Thinking
- Process Improvements
- Recordkeeping and Documentation
- Team Building and Leadership
- Continuous Improvement
- Problem Solving
- Transparency
Accomplishments
- Successfully achieved offsite vehicle compliance to utilize client-provided fuel, thereby reducing overall costs associated with fuel cards.
- Presented a compelling financial proposal to benefit the business.
- Led a project to transition from paper calling cards to high-potential calling card magnets, reducing carbon footprint.
- Successfully hosted a 60 people catering event for Hentley Farm Winery, involved in consultation and event execution. Kept a good relationship with the company and working together ever since.
- Maintaining a strong relationship with customers including staff from the Parade and regular customers to keep them coming back to the business.
- Generate ideas to improve the quality and standards of the restaurant such as product presentations and allocation of products to generate more sales.
- Trained 5 staff members by providing industrial skills on customers service, wine knowledge and delivering outstanding goods and services, working better as a team.
- Excellent time management by managing different tasks at the same time such as servicing the customers after making cocktails/coffee.
- Recognized by manager for being the fastest learner in the team and given more tasks and shifts.
- Generating ideas to improve the product quality and service standards to the café such as D.
- Recognized by regular customers due to excellent customer services to keep the customers coming back to the business.
Languageandcertification
- Drug & Alcohol Test
- Mould Remediation
- English
- Mandarin
- POS system
- Microsoft office
- Tableau
- TAFE SA Barista course
- Certification of RSA and RP badge
Extracurricularinvolvements
Co-hosted sneaker event along with other group moderators from https://thekickzstand.com.au/, involved with venue setup and looking for sponsors. Involving in marketing by continuing posting on social media such as Instagram and Facebook pages to generate more customer flow and more vendors booth to set up. Reaching out local and global brand to such as Footlocker, Lacespace and The Sneaker Laundry for sponsors and prizes to attract more customers.
References
- Sala Green (ESS Unit Manager), 0473 361 478
- Darren Mason (Oak Dam BHP Logistic Supervisor), 0488 081 025
- Daniel Chu (Director of Mr.Chu Contemporary Eatery), 0430 652 101
Timeline
Senior Administrator/Assistant Village Manager
Compass Group Remote Hospitality PTY LTD
06.2023 - Current
Graduate Management Trainee
Compass Group Remote Hospitality PTY LTD
02.2023 - 05.2023
Restaurant Supervisor/Bartender
Mr. Chu Contemporary Eatery
11.2019 - Current
Barista/Cashier/Food Runner
Petite Madeline
11.2019 - 02
Bachelor of Business - Event, Tourism and Hospitality
The University of South Australia
Advanced Diploma - Hospitality Management
Le Cordon Bleu, SA
Certificate III - Chef De Partie
Le Cordon Bleu, SA
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