Kent Ton Vuong
Computer Operator
Perth,WA
Summary
Flexible Typist ready to take on varied and diverse writing projects. Equally skilled at delivering technical whitepapers and promotional ad copy. Known for fulfilling duties typically assigned to several writers and editors. Keen to take ownership of brand identity initiatives and customer outreach efforts. Successful Copywriter with 2 years of converting casual browsers into loyal customers. Proponent of SEO keyword integration to optimize online click rates. Dedicated to broadening companies' customer bases by enhancing public appeal through clever advertising copy.
Overview
3
3
Languages
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Cashier
Paradiso Pizza
05.2019 - 05.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers with special services, account updates and promotional options.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
Graphic Designer
Malaga Print And Copy
Malaga, WA
04.2018 - 05.2019
- Created aesthetically-pleasing advertisements that complemented products.
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Applied creative expertise to present marketing concepts.
- Met with customers to present mockups and collect information for adjustments.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
Student Services Desk Assistant
Morley Senior High School
Perth, WA
01.2014 - 11.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Arts - Game Design
SAE Institute Perth
SAE Qantm 05.2019 - Current
High School Diploma -
Morley Senior High School
Morley Senior High School 01.2011 - 11.2016
Skills
Customer assistance
Timeline
Cashier
Paradiso Pizza
05.2019 - 05.2020
Bachelor of Arts - Game Design
SAE Institute Perth
05.2019 - Current
Graphic Designer
Malaga Print And Copy
04.2018 - 05.2019
Student Services Desk Assistant
Morley Senior High School
01.2014 - 11.2016
High School Diploma -
Morley Senior High School
01.2011 - 11.2016
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