Kenya Grigg
Customer Service Professional
Mackay,QLD
Summary
Dedicated professional who takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to offering exceptional assistance to team members and clients with a positive and upbeat attitude.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Swim Instructor
Belgravia Leisure
Mackay, QLD
01.2022 - Current
- Planning and providing swimming lessons for students varying in ages and skill levels.
- Prepared equipment before each class and stored items promptly after classes.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Supervisor
The Bavarian
Mackay, QLD
05.2021 - 12.2021
- All front of house duties including but not limited to hosting, seating, bartending, and food control
- Start of day venue set up and daily banking
- Training of new staff
- Answering phones, taking orders through Uber, Ritual and Menulog
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, and resolved issues.
Waitress
Thai Mudgee
Mudgeeraba, QLD
12.2020 - 05.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assistant Manager
Six Tanks Brew Pub
Darwin, NT
04.2019 - 03.2020
- Assisting with the general manager in all daily operations including managing bar and restaurant, delegating staff and daily banking.
- Handling all booking and function enquiries email, face to face and phone to organise and host a range of events and functions of up to 200 people, resulting in largest profits made since opening day
- Ensuring venue is up to code, creating floor plans, implementing fire safety or emergency strategies
- Recorded all incoming stock using Bepoz for data entry and completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Promotions and marketing for venue and associates, handling all social media and venue advertisement, creating content through the Canva website.
- Developed, priced and designed new menu to increase product sales, strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Training of all new staff, staff rostering and monitoring employee productivity while providing constructive feedback and coaching.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Restaurant Supervisor
DoubleTree by Hilton
Darwin, NT
08.2018 - 03.2019
- Overseeing front and back of house restaurant, bar, poolside and functions; organising workflow, maintaining quality control
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Supervised efforts of teams within 100 guest capacity restaurant, ensuring timely and quality servicing of guests.
- Handling booking and function enquiries, organising and hosting a range of events and conferences for groups of up to 80 people
- Ensuring customer satisfaction through promoting excellent service and responding to any complaints professionally and effectively
- Training of new staff, monitoring employee productivity and providing constructive feedback and coaching
- Efficiently completing end of day banking and daily reports
Team Leader
Katherine Hotel
Katherine, NT
12.2017 - 07.2018
- Overseeing bar opening and closing procedures and daily productivity
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 5 members while providing exceptional customer service.
- Training of new staff
- Serving alcoholic and non-alcoholic beverages, assessing customers’ needs and preferences
- Ensuring customer satisfaction through promoting excellent service and responding to any complaints professionally and effectively
- Managed payouts for pokies and Keno
Outbound Customer Contact Specialist
OneContact
Wellington, NZ
02.2017 - 09.2017
- Responsible for providing outbound sales support for various high profile charities, specifically the Kids with Cancer Foundation through the process of tele-funding to raise funds for this and other high profile charity
- Accurately record all data onto our clients supported databases
- Meet and exceed sales targets, maintain KPI’s set by management resulting in highest credit card transactions made consecutively
- Demonstrating excellent time keeping and management skills
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Comply with OneContacts policies and procedures
Receptionist
Metcash Food & Grocery
Alice Springs, NT
09.2014 - 03.2016
- Managed multiple tasks and met time-sensitive deadlines.
- Answered telephone, liased with customers and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls and daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Receptionist
Alice Wanderer
Alice Springs, NT
01.2013 - 09.2014
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed trips, booked transport and assisted in all inquiries pertaining to sight seeing Alice Springs
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Certificate 3 - Information Technology And Digital Media
Envirotech
Online 03.2022 - Current
Skills
Interpersonal skills
Customer/Client relations
Organisation and Planning
Conflict Resolution
Microsoft Applications
Written and Verbal Communication
Certification
Licensed Swim Instructor 2022
Timeline
Licensed Swim Instructor 2022
05-2022
Certificate 3 - Information Technology And Digital Media
Envirotech
03.2022 - Current
First Aid and CPR Training - 2022
03-2022
Swim Instructor
Belgravia Leisure
01.2022 - Current
Supervisor
The Bavarian
05.2021 - 12.2021
Waitress
Thai Mudgee
12.2020 - 05.2021
Assistant Manager
Six Tanks Brew Pub
04.2019 - 03.2020
Restaurant Supervisor
DoubleTree by Hilton
08.2018 - 03.2019
Team Leader
Katherine Hotel
12.2017 - 07.2018
Outbound Customer Contact Specialist
OneContact
02.2017 - 09.2017
Receptionist
Metcash Food & Grocery
09.2014 - 03.2016
Receptionist
Alice Wanderer
01.2013 - 09.2014