Kenya Marshall
Perth
Summary
I am a highly motivated and compassionate individual who aspires to make a difference , I perform well in high pressure situations and am passionate about delivering a high quality service . I am a fast learner and can adapt to various situations. I thrive in team work but can equally perform just as well alone .
I have a valid Australian drivers licence
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
Joondalup Health Campus
08.2022 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or escalating behaviour , utilizing appropriate intervention strategies and resources to ensure patient and staff safety
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- serving meals to patient ensuring it meets their dietary requirements and being responsible of counting the cutlery before and after meal times
- transporting patient to a variety of medical appointments
- Acting quickly during emergency situations to reduce opportunity for damage and injury.
Patient Services Assistant
Joondalup Health Campus
08.2020 - 08.2022
- Prepared rooms for new patient admissions, creating a welcoming and clean environment
- transporting patients by moving them between wards and ensuring they arrive to there appointments on time
- Responded to emergency situations to transport patients and samples to pathology
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
Retail Assistant
Bunnings Warehouse
01.2018 - 08.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Skills
resilient: managing a high volume workload and challenging patients whilst still delivery first class care
time management: excellent time management skills ensuring tasks get done in order of priority
problem solving: de-escalating challenging situations whilst remaining calm and resolving the issue with the best possible outcome ensuring everyone's safety
Certification
- Mtu (part) taining
- working with children
- police clearence
Additional Information
25th April 2003
References
available on request
Timeline
Mental Health Support Worker
Joondalup Health Campus
08.2022 - Current
Patient Services Assistant
Joondalup Health Campus
08.2020 - 08.2022
Retail Assistant
Bunnings Warehouse
01.2018 - 08.2020
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