Kenya Warren
Gold Coast,QLD
Summary
I provide dedicated and professional customer service while navigating conflict resolution. My ability to efficiently train staff and collaborate interprofessionally enables effective communication throughout the team. I am known for attention to detail, critical thinking, and problem-solving skills that drive customer satisfaction and operational efficiency. Compassionate and results-driven, with a solid foundation in both patient care and service delivery. I thrive in team environments, and excel at resolving issues promptly and effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
KFC
Benowa , QLD
04.2023 - Current
- Assisted customers with menu selections and special requests.
- Processed customer orders accurately and efficiently at the register.
- Maintained cleanliness and organization of dining and kitchen areas.
- Resolved customer complaints professionally and promptly to ensure satisfaction.
- Trained new staff on operational procedures and customer service standards.
Team Member
Spano's IGA
Highland park , QLD
04.2022 - 03.2023
- Assisted customers with product inquiries and provided friendly service.
- Stocked shelves, ensuring products were organized and accessible for shoppers.
- Maintained cleanliness of store areas to create a welcoming environment.
Waitress
Manihani Indian restaurant
Broadbeach , QLD
01.2022 - 04.2022
- Provided excellent customer service to enhance dining experience.
- Took accurate orders and communicated with kitchen staff effectively.
- Managed table settings and ensured cleanliness throughout the shift.
Education
High School Diploma -
Miami State High School
Miami 11-2024
Bachelor of Nursing -
Griffith University
QLDSkills
- Patient care
- Critical thinking
- Team collaboration
- Effective communication
- Customer service
- Time management
Certification
- Diploma of nursing
- Graduated from grade 12
- First aid and CPR certificate
- NDIS worker screening check
- Blue card
Timeline
Customer Service Representative
KFC
04.2023 - Current
Team Member
Spano's IGA
04.2022 - 03.2023
Waitress
Manihani Indian restaurant
01.2022 - 04.2022
High School Diploma -
Miami State High School
Bachelor of Nursing -
Griffith University
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