Keokesa Yin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time and full-time position that offers professional challenges utilizing interpersonal skills, good time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
GET Team Assistant
Decathlon Sports Club
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Good communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Coffee Barista
Cafe Twist
02.2023 - 06.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Cashier
Marketplace Fresh
02.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Money Transfer Agent
WING Bank
12.2015 - 01.2022
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Created and implemented strategic trading approaches.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Discussed financial options with clients and provided informed suggestions.
Education
Foundation of Business - Business
Swinburne University of Technology
Melbourne, VIC02.2027
Skills
- Service Team Support
- Team Goals
- Time Management
- Service-Orientation
- Customer Satisfaction
- Customer Support Needs Assessment
- Maintaining Clean Work Areas
Timeline
GET Team Assistant
Decathlon Sports Club
05.2023 - Current
Coffee Barista
Cafe Twist
02.2023 - 06.2023
Cashier
Marketplace Fresh
02.2023 - 05.2023
Money Transfer Agent
WING Bank
12.2015 - 01.2022
Foundation of Business - Business
Swinburne University of Technology
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