Kereena Johnson
Port Macquarie,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exceptional customer service focus. I am more than willing and happy to undertake any studies to improve my position.
Have a current and unrestricted Drivers License. I am able to work with Microsoft office Suite in my daily tasks in the office. I would love to take on this opportunity within your company.
Overview
11
11
years of professional experience
Work History
Real Estate Field Agent
Elders Life style Group
Port Macquarie, NSW
05.2023 - Current
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Updated online listings regularly using MLS software programs such as Realtor.com or Zillow.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- Processed payments received from buyers or sellers according to agency policy while ensuring accuracy of all financial transactions.
- Assisted in maintaining valuation documents to meet compliance regulations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed, edited and typed complex memos and reports with job-related software.
Beauty/Laser Therapist
Laser Clinics Australia
Port Macquarie, Australia
02.2023 - Current
- Administration Computer Skills, Confidentiality, Helped front desk personnel with appointments, scheduling and product sales
- Set up rooms, equipment and stations for clients and restocked areas between appointments
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Meticulously maintained spa appearance and cleanliness
- All aspects of Beauty and Laser treatments
Air BnB Cleaner
Solscape
Port Macquarie, Australia
08.2019 - 02.2022
- Excellent time management skills, Approached customers and engaged in conversation through use of effective interpersonal and people skills, whilst maintaining focus on the task at hand
- Handling the management of my cleaners and daily tasks In order of priority at the highest levels
- Displayed strong telephone etiquette, effectively handling difficult calls
- Restocking of all properties and liaising with other sectors for pick up and drop offs of equipment/ Laundry
Senior Spa Therapist
Endota Spa
Port Macquarie, Australia
06.2017 - 11.2019
- Provided excellent customer service and skincare treatments to clients
- Set up patient rooms and sterilized equipment
- Answered multi-line phone, returned clients calls and scheduled appointments
- Meticulously maintained spa appearance and cleanliness
- Conducted private client consultations
- Built positive client relationships and guided clients through treatments.
Customer Service Assistant
The Reject Shop
Port Macquarie, Australia
02.2016 - 06.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Answered incoming calls, checking and returning voicemails to obtain records
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests
- Sent out service reminder notices to customers by letter, text, or telephone
- Participated in training and other learning opportunities to expand knowledge of company and position
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process
- Collaborated closely with colleagues to meet customer needs.
Customer Service /House Cleaner
Big 4
South West Rocks, Australia
03.2013 - 10.2015
- Daily customer service between guests, staff and supervisors
- Cleaned homes following specific and detailed protocols and requests
- Coordinated home cleaning schedule based on client availability and realistic time constraints
- Interacted pleasantly with clients and guests when performing daily duties
- Requested maintenance orders to fix non-working equipment and address room damage
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Education
Diploma - Beauty And Spa Therapies
Australian Academy of Beauty And Spa Therapies
07.2013
Certificate III - Business Administration Medical
TAFE NSW
03.2009
Certificate II - Business Administration
TAFE NSW
10.2007
Year 10 -
Melville High School
12.2000
Skills
- Strong Verbal and Written Communication
- Customer Service
- Relationship Building
- Multidisciplinary Collaboration
- Team Leadership
- Team Collaboration
- Creative Thinking
- Records Management
- Equipment Maintenance
- Information Confidentiality
- Multitasking and Organization Skills
- Critical Thinking
- Microsoft Office
- Office Reception
- Payment Collection
- Contract Preparation
- Property Management
- Data Entry
- Call Centre Experience
- Client Needs Assessment
- Database Management
- Property Information Filing
- Excellent Communicator
- Financial Planning
Additional Information
- Lisa Harvey, 0438491777, lmharvey64@bigpond.com
- Susan De Jonge, susan@mysolscape.com.au
- Laura Heyward, 0408158192, lauraheyward90@gmail.com
References
References available upon request.
Timeline
Real Estate Field Agent
Elders Life style Group
05.2023 - Current
Beauty/Laser Therapist
Laser Clinics Australia
02.2023 - Current
Air BnB Cleaner
Solscape
08.2019 - 02.2022
Senior Spa Therapist
Endota Spa
06.2017 - 11.2019
Customer Service Assistant
The Reject Shop
02.2016 - 06.2017
Customer Service /House Cleaner
Big 4
03.2013 - 10.2015
Diploma - Beauty And Spa Therapies
Australian Academy of Beauty And Spa Therapies
Certificate III - Business Administration Medical
TAFE NSW
Certificate II - Business Administration
TAFE NSW
Year 10 -
Melville High School
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