Keri Lee

Christian Dior Couture
French Multinational Luxury Fashion House

Responsibilities:

• Maintained composure in a high-stress, dynamic environment, ensuring excellent service for customers and staff.
• Established rapport with customers through active listening and strong interpersonal skills.
• Developed a comprehensive knowledge of both women's and men's product lines.
• Responded to customer inquiries about products, availability, and pricing, providing clear and accurate information.
• Processed transactions accurately while delivering a high level of customer service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Enhanced customer satisfaction by offering personalized product recommendations tailored to individual needs and preferences.
• Built strong relationships with repeat customers, fostering long-term loyalty to the brand.
• Participated in ongoing training to stay informed about current products, promotions, and industry trends.
• Maintained up-to-date records of daily sales activities, monitoring progress towards individual sales goals.
• Identified upselling opportunities, contributing to an increase in average transaction value.
• Boosted store revenue through effective upselling and cross-selling techniques.
• Resolved customer complaints with empathy and professionalism, upholding the store's positive reputation.

Miniso
Lifestyle Retail Brand Established in 2013 in Tokyo

Responsibilities:

• Provided exceptional customer service, ensuring each customer had an enriching purchasing experience.
• Delivered friendly and efficient service to enhance customer satisfaction.
• Maintained outstanding store conditions and upheld visual merchandising standards.
• Ensured shelves were fully stocked and organized.
• Carried out job duties with care and diligence, consistently following relevant policies and procedures.
• Followed the three-step greeting process to engage customers effectively.
• Assisted customers with product inquiries, selections, and purchases.
• Processed refunds for returned items, prioritizing customer satisfaction.
• Employed strategic tactics such as cross-selling and upselling to drive sales and enhance the shopping experience.
• Organized merchandise racks and displays to create visually appealing environments.
• Supported loss prevention efforts by monitoring shopper behavior and maintaining store security.

Take Sushi
Popular Japanese Restaurant Specializing in Sushi, Ramen, and Rice Dishes

Responsibilities:

• Managed customer satisfaction to ensure a positive dining experience.
• Delivered exceptional, friendly, and efficient service to all diners.
• Replenished food items, paper products, and canned goods to maintain a well-stocked pantry during busy periods.
• Cultivated warm relationships with regular customers, enhancing loyalty and repeat visits.

Sydney PTE Academy
Specializing in Coaching Students for Desired PTE Scores

Responsibilities:

• Fostered a friendly atmosphere to welcome students and explain available packages and benefits.
• Attended to customer calls and inquiries, providing prompt and informative responses.
• Provided quotes and detailed product information to prospective students.
• Managed scheduling, data input, and reporting tasks to ensure smooth operations.
• Developed creative content for social media, including monthly posts on Facebook.

Mamak
Award-Winning Malaysian Restaurant with Branches in Sydney and Melbourne

Responsibilities:

• Provided quick and efficient service to customers, ensuring a positive dining experience.
• Prioritized tasks effectively during busy periods to maintain operational efficiency.
• Replenished food items, paper products, and canned goods to keep the pantry well-stocked.
• Explained menu items clearly and suggested appropriate options for customers with food allergy concerns.

Responsibilities:

• Coordinated volunteers across various sectors to ensure effective collaboration.
• Prepared for and facilitated daily meetings to keep the team aligned and informed.
• Assisted in the preparation and distribution of flyers to promote initiatives.
• Provided information to the public on voting locations and procedures.

LanTro
ICT Solution Provider Specializing in Consultation, Design, Installation, Maintenance, and Support Services

Responsibilities:

• Greeted and welcomed visitors, ensuring a positive first impression.
• Maintained the front desk and managed daily operations.
• Reviewed incoming and outgoing mail for proper distribution.
• Managed office supplies to ensure the workplace remained well-stocked.
• Received deliveries and coordinated their distribution within the office.
• Liaised with employees to assist the team with various administrative duties, including filing paperwork.
• Created purchase orders and invoices as needed.
• Operated the central telephone system, directing calls to the appropriate personnel.

Cosway
Hybrid Consumer Marketing Company Integrating Global Network Marketing with Retail

Responsibilities:

• Greeted customers warmly, providing a welcoming atmosphere.
• Checked inventory regularly and restocked shelves as needed.
• Organized incoming orders and managed the arrangement of new stock.
• Assisted customers in locating merchandise, including sizing and accessory recommendations.
• Offered help to customers entering the store, addressing their needs and requirements.