Kerri Tsigolis
Eastgardens,AU
Summary
Service delivery and operations professional with over 15 years’ experience working across multi-site environments. Strong background in managing contractors, compliance, costs and improving processes to reduce risk and save time and money.
Overview
11
11
years of professional experience
Work History
Operations Manager - Multi-Projects
Property Association
Sydney, AU
03.2025 - 11.2025
- Led operations for multi-site sales projects, CRM workflows (Property Shell), reporting, and budget tracking.
- Reduced manual administration by 3 hours per week through CRM automation.
- Built SOPs, manuals, and procedures to improve consistency and compliance.
- Managed trust account transactions including commission payments.
- Processed and approved invoices, ensuring accurate and timely payments.
Senior Member Care Manager – High Volume Settlement Operations
Freedom Property Investors
Sydney, AU
04.2024 - 12.2024
- Managed customer operations by assisting members through loan approval, property settlement and construction stages and ensured the CRM was updated in detail (Hubspot).
- Managed the offshore team and build issues/escalations.
- Worked with brokers and solicitors to keep settlements on track.
- Resolved escalations turning negative reviews into 5-star outcomes by fixing the root issues.
- Proposed a team structure change that could have saved 2 hours per week per member care manager, allowing more time to focus on customers.
- Identified that refund costs could have been redirected into additional resources, reducing complaints and preventing around $250k per year in losses.
Contract Roles – Service Delivery & Office Operations
Various Clients (Incl. BGIS/Qantas)
Sydney, AU
05.2022 - 03.2024
- Managed facilities, soft services operations across cleaning, inspections, defects, vendors and compliance across high-pressure environments including major aviation sites (Qantas).
- Lifted cleaning inspection scores from 50% to 80% by comparing cleaning coverage by location against rostered hours, identifying resourcing shortfalls and restructuring workflows to resolve ongoing complaints.
- Recognised twice by Qantas stakeholders for performance.
Client Relationship Manager – Multi-Site Residential Post Construction
Piety Group Constructions
Sydney, AU
01.2019 - 04.2022
- Led post-construction and defect operations across multiple sites, coordinating contractors and residents.
- Managed the post-construction team and defects software (Aconex, Procore).
- Prevented two complaints from escalating to legal disputes by resolving the issue quickly.
- Made it easier to track sales and defects by creating live CRM dashboards (Salesforce).
- Supported strata, council and building managers with defects and maintenance issues.
- Walked purchasers through defect inspections and identified issues in units and common areas.
- Managed settlements from start to finish.
Office Manager – Corporate Facilities – (Short term temp role)
Clarins Group
Sydney, AU
08.2018 - 01.2019
Settlements Manager - High Volume Property & Settlement Operations – Multi-Site
LINK Realty
Sydney, AU
10.2014 - 07.2018
- Managed high-volume settlement operations and led a small team coordinating purchasers, banks, builders, and internal stakeholders.
- Reduced delays and complaints through stakeholder management.
- Improved defect rectification timelines by building effective working relationships with builders.
- Negotiated valuation shortfalls with banks to keep settlements on track.
- Conducted defect inspections with purchasers and identified building issues.
- Supported strata, council and building managers with defects and maintenance.
Education
Diploma in Business Operations -
Workplace Health & Safety Queensland
12.2026
White Card -
Workplace Health & Safety Queensland
12.2019
Diploma in Basic Operations -
McDonalds
12.1998
Skills
- Operations Management
- Team Leadership & Training
- Process & Workflow Improvement
- Escalations, Service Risk & Issue Resolution
- CRM Workflow Automation
- Vendor & Stakeholder Management
- Quality and Compliance
- Budget & Cost Control
Timeline
Operations Manager - Multi-Projects
Property Association
03.2025 - 11.2025
Senior Member Care Manager – High Volume Settlement Operations
Freedom Property Investors
04.2024 - 12.2024
Contract Roles – Service Delivery & Office Operations
Various Clients (Incl. BGIS/Qantas)
05.2022 - 03.2024
Client Relationship Manager – Multi-Site Residential Post Construction
Piety Group Constructions
01.2019 - 04.2022
Office Manager – Corporate Facilities – (Short term temp role)
Clarins Group
08.2018 - 01.2019
Settlements Manager - High Volume Property & Settlement Operations – Multi-Site
LINK Realty
10.2014 - 07.2018
Diploma in Business Operations -
Workplace Health & Safety Queensland
White Card -
Workplace Health & Safety Queensland
Diploma in Basic Operations -
McDonalds