Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keria Nuru

Summary

Dynamic professional with a strong background in customer service at Woolworth's, adept at problem-solving and communication. Proven ability to mentor diverse individuals and enhance community engagement. Skilled in Microsoft Office and committed to promoting professional growth, ensuring client satisfaction, and fostering teamwork in fast-paced environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2026
2026
years of professional experience

Work History

Team Member

Woolworth's
01.2018
  • Learnt and developed the essential skills of customer service.
  • Replenish and re stock of shelves.
  • Ability to work under pressure whilst learning and taking on new tasks.
  • Answered product questions with up-to-date knowledge of location and needs of goods.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Community Connector

Girmay
2021 - Current
  • Served as a liaison between the community and government agencies, advocating for resources and support on behalf of residents.
  • Mentored and supervised people from different backgrounds by providing guidance and support to promote professional growth within communities
  • Assisted individuals with job searches, resume writing, interview preparation, interpreting, filling forms and other career development tasks to increase employment rates within the community.
  • Provided one-on-one assistance to residents navigating various social services systems.
  • Increased awareness of available services by connecting with organisations and distributing informative materials.
  • Connected individuals with available and relevant resources.
  • Coordinated and managed volunteer activities for Flag community
  • Assisted clients with obtaining housing, employment and support resources.

Age Care

Elderly Care
03.2023 - 09.2025
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Collaborated with healthcare professionals to develop tailored care strategies for individual needs.
  • Documented client progress and changes in condition accurately for ongoing assessments.
  • Implemented activity programs that promoted physical and mental well-being among clients.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Horizon2
Brisbane, QLD
06-2025

Certificate III - Health Support Service

South Bank
01.2020

High School Diploma -

Yeronga State High School
Yeronga, QLD
01.2020

Diploma - Business

Prestige Service Training
Brisbane, QLD
01.2020

Skills

  • Customer Service
  • Time management
  • Proficient in Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ General SAP use
  • Teamwork and flexibility
  • Communication
  • Hard Worker

Languages

Oromo
Full Professional
Amharic
Full Professional

Timeline

Age Care

Elderly Care
03.2023 - 09.2025

Team Member

Woolworth's
01.2018

Community Connector

Girmay
2021 - Current

High School Diploma -

Horizon2

Certificate III - Health Support Service

High School Diploma -

Yeronga State High School

Diploma - Business

Prestige Service Training

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Keria Nuru