Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Keriann Liu

Summary

Dedicated and enthusiastic team member who is a bubbly and approachable person, to contribute to a supportive work environment while delivering outstanding customer service. Aims to create a welcoming, energetic and motivating atmosphere for both costumers and colleges through a warm, patient, and engaging interpersonal style.. With strong communication skills, can connect effectively with individuals from diverse backgrounds. As well as being fluent in English, Cantonese and am able to converse in Mandarin. The most important aspect is taking pride in identifying customer needs and interests, building relationships that go beyond simple transactions.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Dobsons Uniform Shop
01.2021 - Current
  • Responsible for various retail duties, including cashier work, restocking, returns, uniform fittings and customer interactions
  • Proficient in styling, and fitting all clothing items, catering to both primary to secondary school students
  • Experienced in managing customer's inquiries either on the phone, online or in person and guiding through their issues by delivering effective resolutions
  • Proven ability to build strong, trusting relationships with customers, effectively alleviating first-time nerves for students and addressing the concerns of parents
  • Experience in managing and de-escalating sensitive situations, adept at navigating diverse customer dynamics and interactions with non-customers and all parties associated with customers

Retail Sales Associate

Academy Brand
01.2023 - 01.2024
  • Assisted in the store opening and successfully navigated its adaptation for the Christmas sales period
  • Proficient in building personal rapport with customers and executing marketing strategies to enhance their shopping experience
  • Skilled in monitoring key performance indicators, leveraging technological tools and adhering to budgetary constraints
  • Successfully able to meet KPI’s targets and daily assessments consistently

Cashier

Saccas Fine Foods
01.2021 - 01.2023
  • Assisted in numerous tasks including serving at registers, stocking, and organizing goods
  • Aided customers in a friendly and helpful manner ensuring satisfaction in their shopping experience

Employee

Woolworths
01.2022
  • Efficiently packed fresh products for online customers while delivering exceptional service ensuring the fulfillment of customers’ goals and needs are met

Team Member

Movenpick Ice Cream
01.2019 - 01.2022
  • Able to work well with others, multitask, and am quick to adopt in a stressful environment
  • Offered outstanding and efficient customer service by greeting them in a friendly manner whilst completing their food orders

Barista

Inked Cup
01.2019 - 01.2021
  • Acquired a barista license, obtaining the knowledge on how to make various coffee and latte art
  • Experienced in multitasking, creating a warm and welcoming environment by ensuring customer satisfaction, preparing coffee, maintaining cleanliness, and fostering teamwork

Education

Bachelor - International Relations

Monash University

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Speaks English, Cantonese and Mandarin

Availability

Thursdays- Sundays, Holidays

Timeline

Retail Sales Associate

Academy Brand
01.2023 - 01.2024

Employee

Woolworths
01.2022

Cashier

Saccas Fine Foods
01.2021 - 01.2023

Retail Sales Associate

Dobsons Uniform Shop
01.2021 - Current

Team Member

Movenpick Ice Cream
01.2019 - 01.2022

Barista

Inked Cup
01.2019 - 01.2021

Bachelor - International Relations

Monash University

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Keriann Liu