KERI PI-CHIAO TSAI
Parkdale,VIC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Focused on maximizing sales through building strong relationships with clients, training staff on new collections and furthering their their product knowledge, maintaining high store standards, and motivating team members to hit sales and customer capture targets.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Ralph Lauren
Chadstone, VIC
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Retail Supervisor
Ralph Lauren
Chadstone, VIC
07.2022 - Current
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed a VIC clientele base that I regularly keep in touch with, and that regularly visit me in store. Normally I will see my regularly customer every once a month.
Food Service Attendant
Mercy Health
02.2022 - Current
- Ensuring the catering service is adhering to all regulatory and compliance requirement.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
SUPERVISOR
PappaRich Central
02.2016 - 05.2022
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Monitored staff in expectations and parameters of kitchen goals and daily work
SALES ASSOCIATE
Polo Ralph Lauren
10.2014 - 02.2016
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Provided positive first impressions to welcome existing, new and potential customers.
SENIOR SALES-ASSOCIATE
Polo Ralph Lauren
06.2010 - 02.2013
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques
- Led sales team to exceed quarterly sales goals
- Assessed hidden and expressed customer needs to make targeted product recommendation.
Education
Advanced Diploma - Hospitality Management
Royal Gurkhas Institute of Technology Australia
MelbourneBachelor of Arts - undefined
Kao-Yuan University
KaohsiungSkills
- Corrective Actions
- Delegation and Supervision
- Flexible Work Schedule
- Systems Assessment and Improvement
- Superior Work Ethic
- Operational Efficiency
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Assistant Manager
Ralph Lauren
11.2024 - Current
Retail Supervisor
Ralph Lauren
07.2022 - Current
Food Service Attendant
Mercy Health
02.2022 - Current
SUPERVISOR
PappaRich Central
02.2016 - 05.2022
SALES ASSOCIATE
Polo Ralph Lauren
10.2014 - 02.2016
SENIOR SALES-ASSOCIATE
Polo Ralph Lauren
06.2010 - 02.2013
Advanced Diploma - Hospitality Management
Royal Gurkhas Institute of Technology Australia
Bachelor of Arts - undefined
Kao-Yuan University