Kerri Abraham
Ascot Vale,VIC
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
27
27
years of professional experience
Work History
Executive Assistant for IT GM’s
Crown Resorts Ltd
08.2015 - 05.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
IT Coordinator
Crown Resorts Ltd
05.2012 - 08.2015
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Answered phone calls and responded to inquiries from employees, vendors and other external contacts.
- Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
- Provided customer service to employees, addressing concerns promptly and effectively.
- Managed inventory of IT equipment, ensuring adequate supplies were available for daily operations.
- Trained employees on use of IT tools and applications.
Technology Adoption Coordinator
Crown Resorts Ltd
03.2006 - 05.2012
- Established strong relationships with staff by consistently exceeding expectations for service quality and responsiveness during critical situations involving technical support needs.
- Managed inventory of replacement parts and equipment, ensuring availability for urgent repairs or upgrades.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
Voice Communications Officer
Crown Resorts Ltd
02.1997 - 03.2006
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Delivered exceptional customer service while assisting employees with mobile device inquiries and concerns.
- Purchasing mobile phone, ipad and accessories for employees and projects
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Implemented inventory management system to track parts usage, improving cost control measures and reducing waste.
- Enhanced employees satisfaction by efficiently diagnosing and repairing various mobile phone issues.
- Provided training to new hires on company policies, procedures, and best practices in mobile phone repair techniques.
- Maintained a clean and organized work environment, contributing to improved safety standards within the workplace.
Education
No Degree -
Altona North High School
Altona North, VicSkills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Microsoft Office
- Financial Management
- Health and Safety Compliance
- Problem-Solving Skills
- Communication Skills
- Project Management
- Customer Service Orientation
Professionalroles
- Executive Assistant for IT GM’s, Crown Resorts Ltd (IT), Southbank, Victoria
- IT Coordinator, Crown Resorts Ltd (IT), Southbank, Victoria
- Technology Adoption Coordinator, Crown Resorts Ltd (IT), Southbank, Victoria
- Voice Communications Officer, Crown Resorts Ltd (IT), Southbank, Victoria
References
available on request
Professional Highlights
From organising the opening of the Crown complex in Southbank to supporting ongoing IT operations during the Covid pandemic, I have been deeply involved in managing IT systems and ensuring Crown employees have access to reliable computer and mobile equipment.
Timeline
Executive Assistant for IT GM’s
Crown Resorts Ltd
08.2015 - 05.2024
IT Coordinator
Crown Resorts Ltd
05.2012 - 08.2015
Technology Adoption Coordinator
Crown Resorts Ltd
03.2006 - 05.2012
Voice Communications Officer
Crown Resorts Ltd
02.1997 - 03.2006
No Degree -
Altona North High School
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