Kerri-Ann Benton

• Delivered high-quality bar services, including the preparation and presentation of a wide range of cocktails and beverages, enhancing the overall guest experience in a high-paced setting.
• Ensured compliance with stringent hygiene and safety standards, keeping a clean and well-organised bar area to uphold health regulations.
• Provided training and supervision to junior bartenders, improving their skills and efficiency, which contributed to a more cohesive and high-performing team.
• Designed and created personalised drink menus for extraordinary events, increasing client engagement and driving added revenue.
• Acted as a Responsible Service of Alcohol (RSA) trainer, improving service standards and ensuring adherence to legal requirements for alcohol service.
• Managed bar operations for various events, ensuring smooth execution and an elevated level of guest satisfaction through meticulous planning and coordination.
• Served high customer volumes during special events, nights, and weekends.
• Obtained cash bank and stocked service bar to prepare for operation.
• Kept bar presentable and well-stocked to meet customer needs.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Verified drinking age requirements of customers by carefully reviewing photo identification.

• We started operating in partnership as Munupi Wilderness Lodge with Pirlangimpi Progress Association in July 2003.
• It was important that the Tiwi Land Council understand that MWL & Pirlangimpi Progress Association continue running as a practical business & keep its reputation within the NT Tourism Industry it was essential that bookings where meet. It was vital to everyone involved knew the business was able to keep bookings & start again from scratch, with no bookings & credibility a huge problem with agents & the tourism industry it was tough. It was agreed that in the industry it would damage the business & be irreparable if bookings did not get for-filled as planned
• Our position was a formal business partnership, which would provide management & future planning for the business. Put in place budgets & cash flow projections, based on our knowledge, operation & industry benchmarks as a sign for success & make a profit for future business.
• We also had exceptional knowledge of culture, with many associates ready to help in the business venture.
• Successfully managed the transition of Munupi Wilderness Lodge under new ownership, ensuring seamless operations and keeping crucial bookings
• Developed strategic budgets and cash flow projections, leading to a profitable future for the business.
• Secured pre-approval for essential equipment and services, including licensed fishing guides, to enhance the guest experienceSpearheaded the daily operations of a multi-faceted eco-tourism and hospitality resort, overseeing accommodation, dining, and guided tours to ensure exceptional service and guest satisfaction.
• Achieved multiple TripAdvisor Certificates of Excellence through a commitment to delivering consistently outstanding guest experiences and maintaining high service standards.
• Recruited, trained, and managed a team of up to 15 employees, fostering a collaborative environment and improving staff performance and guest interactions.
• Implemented and refined operational processes, including inventory management and cost control measures, which led to a reduction in operational expenses and enhanced efficiency.
• Developed strong relationships with guests, leading to high repeat visitor rates and positive reviews, by actively addressing feedback and tailoring services to meet their needs.-
• Executed targeted marketing campaigns and promotional activities that significantly increased bookings, expanded market presence, and enhanced the lodge's brand visibility.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Trained and motivated employees to perform daily business functions.
• Managed day-to-day business operations.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Established foundational processes for business operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• As an Airport Reservation Agent at Air North, I played a crucial role in checking passengers for flights to Darwin and assisting pilots with passengers and freight tickets check-in and departure procedures. I managed bookings, flights, and cancellations to ensure efficient operations and customer satisfaction. My strong organisational skills and attention to detail contributed to the smooth running of airport operations.
• Efficiently handled passenger check-ins and bookings
• Assisted pilots with freight tickets check-in
• Ensured prompt departures for flights
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Trained and supervised a team of 9 Tiwi aboriginal staff to become fully qualified baker/pastry chefs at Pirlangimpi Bakery.
• Collaborated with a local artist to design and launch the Tiwi Bread Bag, highlighting indigenous art.
• Successfully expanded bakery operations to serve 4 communities on the Tiwi Islands, with plans for wider market reach.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Maintained cleanliness and hygiene in bakery premises.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Managed all baking operations professionally and handled all problems confidently.
• Developed cost-effective strategies to drive bakery sales and optimize profits.
• Established and maintained relationships with suppliers to procure quality ingredients and equipment.
• Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

• Managing food preparation for a team of 7 to 12 staff in a remote location, ensuring dietary requirements and food safety standards are meet to the highest standards.
• Overseeing ordering, receiving, and stock management for breakfast, lunch, dinner, and desserts.
• Successfully catered to diverse dietary needs while adhering to food safety standards and regulations, ensuring a smooth dining experience for the team.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Prepared food items in compliance with recipes and portioning control guidelines.

• Oversaw the daily functions of the store, licensed club, bistro, takeaway restaurant, and bakery, ensuring high standards of service and operational efficiency across all units.
• Directed a team of up to 40 staff, implementing effective training and development programs that enhanced staff performance and customer service.
• Introduced process improvements that streamlined inventory management, reduced costs, and improved overall operational performance.
• Facilitated the delivery of high-quality food and services, keeping a powerful reputation and elevated levels of customer satisfaction across multiple business units.
• Managed financial aspects of the operations, including budgeting, cost control, and payroll, to ensure financial stability and profitability.
• Engaged with the local community to foster positive relationships and enhance the business's reputation as a valued community asset.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Recorded and observed weather station data at Pirlangimpi Tiwi islands every 3 hours to provide accurate forecasts to the Bureau of Meteorology.
• Analysed weather patterns and trends to contribute to the bureau's data predictions and forecasts.
• Collaborated with a team to ensure prompt and reliable weather data transmission for meteorological analysis.
• Generated reports detailing findings and recommendations.

• Pioneered on-the-spot car detailing services in Darwin, NT, using advanced techniques for polishing, buffing, waxing, and sealing vehicles.
• Implemented sustainable practices by reducing water usage, achieving high customer satisfaction rates, and keeping client retention.
• Serviced government agencies, car hire companies, and the NT police department in Darwin and surrounding areas.

• Bakery Supervisor of 6 to 8 front counter staff
• Assisted qualified bakers and pastry chefs with cake decoration, bread slicing, pastry slicing, and front counter customer service at Coles Group.
• Managed deliveries, took orders, and ensured a seamless customer experience for increased customer satisfaction.
• Developed strong teamwork and communication skills in a fast-paced bakery environment, contributing to the success of the team.
• Trained new employees and developed training techniques to maintain quality standards within the company.
• Oversaw bakery department, supervised staff and delegated daily tasks.
• Performed opening and closing duties for department.
• Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
• Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
• Greeted customers, answered questions and provided great customer experiences.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Executed maintenance duties for museum grounds and military facilities.

• Maintained hygiene standards across specified grounds and facilities.
• Maintained accurate records of activities and incidents for compliance.
• Ensured a clean environment to boost customer safety and satisfaction.
• Facilitated the coordination and delivery of events for museum patrons.
• Created garden space for customers, boosting outdoor enjoyment.
• Upgraded surveillance capabilities to bolster property protection.
• Resolved customer issues to enhance satisfaction.

• Assisted qualified bakers and pastry chefs with cake decoration, bread slicing, pastry slicing, and front counter customer service at Coles Group.
• Managed deliveries, took orders, and ensured a seamless customer experience for increased customer satisfaction.
• Developed strong teamwork and communication skills in a fast-paced bakery environment, contributing to the success of the team.
• Trained new employees and developed training techniques to maintain quality standards within the company.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Operated cash registers and managed financial transactions.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Designed specialty cakes for weddings, birthdays, and special occasion.
• Prepared special creams and frostings for cakes and other dessert specialties.
• Coordinated services under supervision of lead baker.
• Trained new employees on bakery methods and procedures.
• Packaged finished products for sale.
• Decorated cakes, cupcakes and other pastries according to customer requests.

• Assisted the owner in a busy fish & chip shop kitchen, learning basic cooking techniques and cash register skills.
• Managed high demand during summer school holidays and weekends, catering to the growing surfing community in Maroochydore.
• Developed skills in food preparation, customer service, and time management.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
• Operated cash registers and managed financial transactions.
• Prepared milkshakes and ice cream desserts for customers.
• Prepared hamburgers , fish & chips, sandwiches for customer.