Kerri-Ann Jardine
Tugun,QLD
Summary
I am passionate about using my warm personality and patient, caring nature to ensure the people around me feel respected and at ease in both professional and personal situations.
For many years I have enjoyed working in a number of customer service roles, including Online and Customer Care Representative, Retail Sales Assistant and Chiropractic Assistant and I pride myself on being a "people person" with the ability to develop trusting relationships with people from all walks of life.
My honesty, reliability, and desire to help people are traits that I bring with me to both my workplace and my social circles. I have a genuine interest in physical and mental health and wellness, and I enjoy the personal satisfaction I get from knowing that people trust me and feel comfortable when they are in my company.
I have excellent communication skills, am flexible and adaptable, and am always keen to broaden my knowledge and learn new things.
Overview
39
39
years of professional experience
Work History
STOCK MANAGER
Seed Heritage
, QLD
04.2024 - Current
- Processing and preparation of a high volume of incoming and outgoing stock deliveries and their accompanying paperwork in readiness for stock to go on the shop floor
- Implementation of quality control procedures for incoming and outgoing merchandise
- Conducting of stock audits to maintain accuracy and efficiency in inventory management
- Resolution of discrepancies between actual stock on hand and computer-generated records
- Maintenance of stockroom to ensure it remains clean, organised and well laid out for safety compliance at all times
- Implementation of storage solutions to maximise space and enhance workflow efficiency
- Provide training and guidance to team members related to inventory management procedures
Online and Customer Care Representative
Eva’s Sunday
Fitzroy , VIC
04.2023 - 12.2023
- Offer support and advice to our valued customers via email, telephone and live chat to maintain positive customer relationships
- Promptly respond to customer inquiries and resolve complaints
- Recommend potential products and offer styling advice to satisfy customer needs
- Establish confidence in our brand when dealing with new customers
- Pick, process and dispatch all online orders using Shopify, Cin7 and Starshipit
- Process returns, exchanges and refunds
- Perform regular stocktakes to ensure the accuracy of our inventory
- Place online orders for customers over the phone, as required
- Liase with our retail assistants to ensure stock levels and store visual merchandising standards are maintained
- Handling the transferral of new stock to the shop floor
Retail Sales Assistant
Seed Heritage
Various Stores, Concept And Concession
06.2017 - 04.2023
- Retail sales and customer service in both the Womenswear and Childrenswear departments
- Instore visual merchandising
- Engaging positively with each customer, providing professional and polite support for sales and service needs.
- Point of Sale register and EFTPOS machine operation
- Processing merchandise returns and exchanges for customers
- End of day balancing of transactions
- Ordering and distribution of stock
- Processing stock transfers
- End of day reports
- Liaising with managers, stock assistants and visual merchandisers to ensure the best possible experience for customers
Chiropractic Assistant
New Farm Chiropractic Clinic
New Farm, Qld
02.2007 - 08.2013
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process
- Updated and recorded customer or client information to maintain accounts
- Patient receipting using Hicaps and EFTPOS
- Management of appointment bookings using Smartsoft Frontdesk
- Answered office phone and emails to schedule appointments, answer questions and document information
- Banking and petty cash
- Quarterly sales and wage summaries
- Weekly roster management
- Digital X-ray processing
- General administration duties using Microsoft Word, Outlook, Excel and OneNote
- Filing, typing, data entry and document scanning
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies, and submitting purchase orders.
- Maintenance of the reception and patient waiting areas
- Led patients to exam rooms, answered general questions and prepared patients for the chiropractor by explaining process
Chiropractic Assistant
New Farm Chiropractic Clinic
New Farm , Qld
10.2000 - 08.2002
- As described above
- I left New Farm Chiropractic Clinic prior to the birth of my second child and remained a stay at home Mum until she had started Prep in 2007.
On Request
Various
Brisbane , Queensland
01.1987 - 09.2000
- I am happy to discuss my positions prior to New Farm Chiropractic Clinic on request
Education
High School Diploma -
Trinity College
HicapsInstoreChildrenswearBeenleigh , Qld1987
Skills
- Exceptional Customer Service Skills
- Ability to Work Under Pressure
- Flexibility and Adaptability
- Effective Time Management
- Ability to Multitask
- Excellent Communication Skills and Interpersonal Relationship Skills
- Computer Literacy
- Willingness to Learn
- Attention to Detail
- Organization and efficiency
- Office equipment operations
- Professional and polished presentation
- Service-oriented mindset
- Data entry
References
- Sheridan Cunningham
Area Manager
Seed Heritage
0433 736 515
- Nichole MacIsaac
Owner and Director
Eva's Sunday
0419 159 732
- Dr David Leach
Owner and Principal Chiropractor
New Farm Chiropractic Clinic
0409 895 830
Interests
- Spending quality time with loved ones
- Simple pleasures
- Listening to music
- Cooking and being cooked for
- Trawling vintage stores
- Road trips
- Reading
Timeline
STOCK MANAGER
Seed Heritage
04.2024 - Current
Online and Customer Care Representative
Eva’s Sunday
04.2023 - 12.2023
Retail Sales Assistant
Seed Heritage
06.2017 - 04.2023
Chiropractic Assistant
New Farm Chiropractic Clinic
02.2007 - 08.2013
Chiropractic Assistant
New Farm Chiropractic Clinic
10.2000 - 08.2002
On Request
Various
01.1987 - 09.2000
High School Diploma -
Trinity College
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