KERRI-ANN PERRY
Worrigee
Summary
To gain a challenging position within an environment that promotes personal and professional growth. My strong interpersonal skills, commitment to customer service and ability to work well with others ensures that I possess the required confidence to successfully perform any and all duties that may be required of me. I possess excellent verbal and written communications skills and have the ability to work well both within a team and unsupervised. I am a committed and proactive team member with a can-do work approach.
Professional caregiver with strong background in providing comprehensive support services. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues within my community.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Safe and Strong Families Support Worker
Waminda
08.2025 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Advocated for client rights and access to resources within the community.
- Provide wrap around case management support along side main case worker.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Communicate with internal and external stakeholders.
Intake Officer
Waminda
02.2023 - 09.2025
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Collaborated internal and external services to develop tailored service plans for clients.
- Streamlined intake processes, enhancing efficiency and reducing wait times for clients.
- Facilitated training sessions for new staff on intake procedures and documentation standards.
- Maintained accurate records in compliance with organisation policies.
- Oversaw case management referrals, ensuring timely follow-up and support for clients' needs.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Served as a liaison between clients and service providers, ensuring clear communication and understanding of expectations.
- Assisted clients with completing required paperwork, simplifying the application process for them.
- Managed a high volume of cases, prioritizing workload for efficiency.
- Utilized strong listening skills when interacting with clients, allowing them to feel heard and understood during the intake process.
- Collaborated with colleagues to develop best practices for managing challenging client situations.
Administration Officer
Health Information and Record Services, Westmead Hospital
09.2018 - 05.2021
- Preparation of each patient file – Includes checking that all information belongs to the right patient, checking that the information belongs within the correct admission date and discharge date, tidy up the file by cutting off any loose tape etc, arranging the file by grouping together the different form types and put into time and date order.
- Scanning – Making sure that when creating a batch you choose the correct file type, write the correct date and time, delete any blank pages once scanned.
- Quality Control – Checking everything within the batch which includes correct patient labels, names, dates, make sure all pages have been scanned, no lines, making sure different form types have been split on the screen into their own document books, making sure that the documents have been put into time and date order and quality of forms are good.
- Validation – finalising the file, checking patient visit ID’s for the right admission, going through and putting the correct form type for each document book, checking that the codes on the screen and the forms match, making sure one last time that all pages in the file are correct and nothing was missed, check all names and MRN’s, check the forms are in time and date order. Once finished and the file is complete then close the batch, go onto IPM on Cerner and dispatch the file, once that is done put out into filing rooms.
- Collaborative care files – Norwest, Westmead Private, Lakeview, Macquarie Private Hospitals
- Reception - Answering the phone, taking doctors enquiry requests, sending out clinical letters internally, communicate with Patients, staff and doctors face to face.
School Based Traineeship
Family & Community Services, Nowra
11.2016 - 12.2017
- Front desk/reception management – including meeting and greeting the diverse range of clients that attend the site, answering all incoming calls, ensuring all queries are responded to in a timely manner and liaising with internal and external customers.
- Daily mail management including organising items for Australia Post, couriers and DX, opening and distributing to Managers within the Community Services Centre.
- Diary management for room bookings. Upon receiving requests for room bookings I was required to maintain and ensure that over laps did not occur and that a suitable room could be provided as per each request.
- File management – this includes sourcing files, requesting files from archives and recording file movements on an Excel spread sheet. I was required to liaise via e-mail or phone with staff within Family and Community Services to ensure that a quick response to file requests were fulfilled and delivered in a timely manner.
- Maintain Child Protection files for Caseworkers which included creating new files and any additional volumes, paginating and indexing along with ensuring that the file is compliant prior to photocopying upon receiving subpoenas to produce documents for court.
- Processing, filing and recording of flex sheet information and ensuring confidentiality is maintained. This also included scanning and attaching to the appropriate container in OneTrim.
- Calculating and completing monthly Motor Vehicle running sheets, including scanning and attaching to the appropriate container in OneTrim and ensuring that motor vehicle running sheet folders are maintained at all times.
- Using the SmartPool Motor Vehicle booking system to allocate departmental motor vehicles for local agencies (Community Services, Housing NSW and Ageing, Disability and Home Care). I would always ensure that a quick response to all booking requirements where undertaken which included identifying staff names and allocating the appropriate vehicle at each agency.
- Using the OneTrim electronic document management system to create, store and attach documents for electronic use and filing. I was also asked by my Manager to coach / train the Administration team on how to navigate and use the OneTrim system.
- Assisting and attending significant cultural annual events for Aboriginal children in OOHC including Keeping Kin Connected Fun day, NAIDOC and Sorry Day. I was also responsible for organising and sending out invitations for each event to all carers of Aboriginal children in OOHC, keeping record of RSVP’s for catering purposes, setting up and participating, which allowed me to engage with my peers and community, packing up at the end of events.
School Based Traineeship
Family & Community Services, Bega
02.2015 - 12.2015
- Front desk/reception management - including answering all incoming calls, ensuring all queries are responded to in a timely manner and liaising with internal and external customers.
- Daily mail management.
- Diary management.
- File management – this includes sourcing files, requesting files from archives and recording file movements.
- Processing, filing and recording of flex sheet information and ensuring confidentiality is maintained.
- Maintenance and completion of ongoing motor vehicle running sheets.
Team Member
Bega Newsagency
01.2014 - 01.2015
- Inventory and stock take management.
- Provision of excellent customer service.
- Processing of daily cash and EFTPOS banking.
- Store cleaning and maintenance.
- Store closure.
Team Member (Casual)
KFC Bega
07.2014 - 12.2014
- Cash register operation.
- Provision of excellent customer service.
- Food preparation and food service to ensure all food service, hygiene and standards are met.
- Processing orders.
- Cleaning procedures.
- Assisting with the mentoring and development of new team members.
Education
Higher School Certificate -
Bomaderry High School
01.2017
Cert IV - Aboriginal Family Domestic Violence Prevention
ECAV
Sydney 08-2025
Certification
- Aboriginal Mental Health First Aid.
- First Aid Certificate.
- Certificate II in Business Services.
Timeline
Safe and Strong Families Support Worker
Waminda
08.2025 - Current
Intake Officer
Waminda
02.2023 - 09.2025
Administration Officer
Health Information and Record Services, Westmead Hospital
09.2018 - 05.2021
School Based Traineeship
Family & Community Services, Nowra
11.2016 - 12.2017
School Based Traineeship
Family & Community Services, Bega
02.2015 - 12.2015
Team Member (Casual)
KFC Bega
07.2014 - 12.2014
Team Member
Bega Newsagency
01.2014 - 01.2015
Higher School Certificate -
Bomaderry High School
Cert IV - Aboriginal Family Domestic Violence Prevention
ECAV