Kerri-Ann Thompson

• Managing three state based Veterinary territories in NSW, ACT, NT, with a data base of over 500 Veterinary practices.
• Sales and brand growth and expansion.
• Cultivated a high performing team environment that prioritised individual growth collaboration and shared success.
• Training and educating Veterinarians and Veterinary Nurses on nutrition and nutritional animal petfood diets.
• Utilised social media platforms to engage with potential customers and build brand awareness.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• TAFE and College facilitator training for Veterinary Nurses on animal nutritional and health care.
• Working in the Breeder channel, alongside national Breeder services manager and our Advance Breeder Ambassadors.
• Educating and influencing registered dog and cat breeders on the importance of nutrition and breeding standards.
• Co event coordinator with National Breeder Services Manager for the Sydney Royal Dog and Cat show, seven year running.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Team Gallup Caption - (Team Engagement Lead).

Developing and fostering team culture.

Gallup survey results within the 75%, 7 years running.

• Cultivated a high performing team environment that prioritised individual growth collaboration and shared success

• Territory covering half the state of NSW, managing a data base of 200+ Veterinary practices over two years.

TAFE Training and educating animal students in animal health and nutrition,

• Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.
• Leveraged data-driven insights to optimize sales strategy and drive revenue growth.
• Established long-term relationships with clients through effective communication and personalized service.

• Oversaw daily running and management of the boarding facility.

• Facilitating staff and team management.

• Managing facility budgeting, employee time sheets, daily and monthly staff rostering.

• Staff recruitment, onboarding, training, concealing and reviews.

• Liaising with clients, and managing client complaints.

• Animal care, feeding, husbandry and hygiene of boarding facility animals.

• Management and care of up to 750 animals on premises during peek business periods.

• Involved in a government contract with The Department of Agriculture, for the housing, veterinary treatment and transportation of their detectors dogs at the Hanrob Heathcoate facitity.

• Coordinated seamless communication between front office staff, veterinary technicians, veterinarians, and clients for optimal patient outcomes.
• Conducted thorough physical examinations on animals upon arrival at the clinic to identify any underlying health issues or concerns promptly.
• Implemented safety protocols within the clinic environment to ensure the well-being of patients, staff members, and visitors alike.
• Handled complex medical cases effectively, applying advanced nursing skills and critical thinking abilities.
• Educated clients on preventive healthcare measures, such as vaccinations, parasite control, nutrition, and dental care.
• Developed comprehensive staff training programs, resulting in a more skilled and knowledgeable team of veterinary nurses.
• Mentored junior veterinary nurses, fostering professional growth through guidance and support.
• Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
• Administered medications to animals in treatment and documented changes in condition..
• Assisted with dental procedures and teeth cleaning.
• Blood drawing, patient IV catheterisation, IV Inductions, ET inductions, IV and oral medical treatment.

• Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
• Improved animal care by providing daily feeding, grooming, and exercise routines.
• Enhanced facility cleanliness by maintaining kennels, enclosures, and common areas on a daily basis.
• Managed accurate record-keeping for all animals within the facility, including vaccinations, medications, and special needs requirements.

• Trained new employees and volunteers on proper handling techniques, sanitation procedures, and overall shelter operations.
• Assisted veterinarians with medical procedures to ensure proper treatment for injured or ill animals.
• Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
• Administered medications to animals in treatment and documented changes in condition.
• Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.