Kerri-Anne Morris
Mornington,VIC
Summary
Dedicated professional in the aging support industry, committed to delivering exceptional care while fostering personal autonomy among residents. A strong advocate for person-centred care, utilizing a flexible and nonjudgmental approach that respects individual choices and ensures dignity and safety. Proven ability to collaborate effectively within a team, complemented by skills in task management and problem-solving that enhance operational efficiency. Recognized for reliability and a strong work ethic, consistently adapting to evolving needs with a positive attitude and a focus on achieving collective goals.
Overview
14
14
years of professional experience
Work History
Personal Care Assistant
Regis Aged Care
12.2024 - Current
- Provided compassionate personal care to residents, enhancing their daily living experience.
- Assisted residents with mobility and personal hygiene, ensuring comfort and dignity.
- Monitored and documented residents' health status, reporting changes to nursing staff promptly.
- Trained new staff on care protocols and best practices, fostering a supportive team environment.
- Implemented activities that promoted social interaction among residents, improving overall morale.
- Maintained clean and safe living environments, adhering to health and safety regulations consistently.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
Personal Care Assistant
Village Glen Capel Sound
11.2021 - 12.2024
- To provide support and assistance to residents
- Assisting with activities of daily living, bathing, toileting, repositioning, dressing, oral hygiene, making beds and changing bed linen and towels, ensuring personal items are in good working order and clothes are laundered regularly as needed.
- Provided compassionate personal care to residents, enhancing their daily living experience.
- Assisted residents with mobility and personal hygiene, ensuring comfort and dignity.
- Training new staff on care protocols and best practices, fostering a supportive team environment.
- Implemented activities that promoted social interaction among residents, improving overall morale.
- Maintained clean and safe living environments, adhering to health and safety regulations consistently.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Support residents/clients mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Collaborated with healthcare team to develop individualized care plans for each resident.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Maintaining a clean comfortable and safe homelike environment for residents
- Providing companionship in a professional and friendly manner
- Assist with medication
Casual Employment
Swimwear Galore
07.2018 - 01.2020
- Customer service and store merchandising
- Contributing to obtain daily budgets
- Higher duties running and managing the store on weekends
- Receiving and transferring stock
- End of day banking
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Business Development, Marketing, Reception
The Bay Motel
07.2017 - 07.2019
- Marketing the motel to travellers, OTA's, travel organizations, local tourism businesses and Visit Victoria.
- Collaborating with local businesses for cross promotion.
- Maintaining an online profile, web updates, Instagram, Facebook
- Customer service making bookings for the business at reception, face to face, online, telephone, and maintaining customer satisfaction whilst staying as a guest
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Member Benefits Coordinator
The Royal Automobile Club of Victoria (RACV)
12.2013 - 07.2017
- Coordinating and developing the Show Your Card & Save member benefits program
- Evaluating member offers, making recommendations and implementing ways to optimize member value
- Managing the Show Your Card & Save partner relationships, contributing to the development of new membership programs and sourcing cross promotion opportunities with the program's partners
- Managing advertisements for RACV Show Your Card & Save business partners in the Royal Auto magazine and managing promotional radio advertisements.
- Ensuring correct branding and promotional messages are adhered to in terms of SYC&S partners and that marketing materials are accurate and effectively distributed and communicating member benefits
- Providing relevant staff updates regarding the SYC&S program and member benefits so RACV frontline can effectively implement and adapt these changes efficiently
- Collaborating with the RoyalAuto magazine for content regarding the 'My Membership' section
- Overseeing and coordinating SYC&S program brochure production and publishing activities, ensuring that marketing material content, partner offers, and information is accurate
- Identify issues and problems, provide analysis, recommendations and implement solutions to resolve issues
- Develop and implement strong relationships with key partners in terms of marketing and development plans
- Ensuring that all partners are adhering to contractual expectations.
- Liaise with Australian Motoring Services to encourage business partners are tracking progress and provide solutions to partner issues in this area
- Liaise with interstate motoring clubs and Australian Motoring Services with regards to reciprocal member benefits and national partner issues
- Manage the contract renewal process for all state partners
- Represent RACV at SYC&S conferences
- Ensure member benefit website and App content is maintained effectively.
- Monitor and ensure the member online experience in accessing benefits is optimal.
- Coordinated employee benefits enrollment and communicated eligibility requirements effectively.
- Ensured compliance with regulatory requirements related to employee benefits programs.
Member Communication Consultant
The Royal Automobile Club of Victoria (RACV)
07.2011 - 12.2013
- Professional and friendly customer service, superior product and procedure knowledge, member focused approach, negotiation skills, customer service, team building skills
- Mentoring employees, managing the customer contact centre, quick problem solving and decision making
- Developed and executed communication strategies to enhance member engagement and satisfaction.
- Led cross-functional teams in creating targeted campaigns for diverse audiences.
Education
Certificate of Dementia
10-2025
Policies And Procedures Best Practice Aged Care
10-2025
Medications Endorsement - undefined
01.2022
Certificate 1V Ageing Support
07-2021
COVID-19 e-Learning course
short courses for RACV
01.2017
- Marketing strategies, communicating to achieve a desired outcome
- Personalities and how to recognize them for effective communication
- Time lines, follow ups , budgets
- Recognising body language, voice tone
- Active listening
Bachelor of Applied science - Naturopathy And Massage Therapy
Skills
- Emotional support
- Personal hygiene assistance
- Patience remaining calm and supportive especially in challenging behavioural situations
- Genuinely compassionate and empathetic and respectful with a desire to assist clients, their families and other work colleagues
- Reliable and trustworthy I am dependable and honest with my clients, family and work colleagues
- Flexible and adaptable to changing situations with a positive and resilient disposition to cope with the emotional demands of my role
- Care plan implementation
- Medication administration
- Patient management
- Client rapport
Attributes
- Time Management/ Organisation, Ensure all care is delivered in a timely manner and at a high standard. I can focus and make quick decisions on prioritizing tasks where necessary.
- Communication, The ability to manage questions and/or complaints in a professional manner. Understand the importance of reporting issues that may arise. I have a diversity of communication styles.
- Teamwork, Productively interact with colleagues to successfully achieve a common goal. I am able to delegate tasks as well as accept and respect any tasks given to me.
- Empathy, I will demonstrate a kind and compassionate attitude towards the residents in my care. This includes treating everyone equal, without judgement or assumptions. Offer person centred care with a focus on treating each resident as an individual. Encourage residents to be as independent as possible.
Understanding Of
- Legal and ethical requirements
- Healthy body systems
- Providing individual support
- Working with diverse people
- Facilitating empowerment of older people
- Supporting people living with dementia
Professional Development Employment
- Permanent Part time Personal Care Assistant, Village Glen Capel Sound, 34A Balaka St, Capel Sound, Victoria, 3940, 2021-11-01, To provide support and assistance to residents, Assisting with mobility, Assisting with Activities of daily living, bathing, toileting, repositioning, dressing, oral hygiene, making beds and changing bed linen and towels, ensuring personal items are in good working order and clothes are laundered regularly as needed., Maintaining a clean comfortable and safe homelike environment for residents, Delivering meals and assisting with feeds, Providing companionship in a professional and friendly manner, Assist with medication
- Casual employment, Swimwear Galore, Mornington, Victoria, 2018-07-01, 2020-12-31, Customer service and store merchandising, Contributing to obtain daily budgets, Higher duties running and managing the store on weekends, Receiving and transferring stock, End of day banking
- Business development, Marketing, Reception, The Bay Motel, Safety Beach, Victoria, 2017-07-01, 2019-07-31, Marketing the motel to travellers, OTA's, travel organizations, local tourism businesses and Visit Victoria., Collaborating with local businesses for cross promotion., Maintaining an online profile, web updates, Instagram, Facebook, Customer service making bookings for the business at reception, face to face, online, telephone, and maintaining customer satisfaction whilst staying as a guest
- Member Benefits Coordinator, The Royal Automobile Club of Victoria (RACV), Noble Park North, Victoria, 2013-12-01, 2017-07-31, Coordinating and developing the Show Your Card & Save member benefits program, Evaluating member offers, making recommendations and implementing ways to optimize member value, Managing the Show Your Card & Save partner relationships, contributing to the development of new membership programs and sourcing cross promotion opportunities with the program's partners, Managing advertisements for RACV Show Your Card & Save business partners in the Royal Auto magazine and managing promotional radio advertisements., Ensuring correct branding and promotional messages are adhered to in terms of SYC&S partners and that marketing materials are accurate and effectively distributed and communicating member benefits, Providing relevant staff updates regarding the SYC&S program and member benefits so RACV frontline can effectively implement and adapt these changes efficiently, Collaborating with the RoyalAuto magazine for content regarding the “My Membership” section, Overseeing and coordinating SYC&S program brochure production and publishing activities, ensuring that marketing material content, partner offers, and information is accurate, Identify issues and problems, provide analysis, recommendations and implement solutions to resolve issues, Develop and implement strong relationships with key partners in terms of marketing and development plans, Ensuring that all partners are adhering to contractual expectations., Liaise with Australian Motoring Services to encourage business partners are tracking progress and provide solutions to partner issues in this area, Liaise with interstate motoring clubs and Australian Motoring Services with regards to reciprocal member benefits and national partner issues, Manage the contract renewal process for all state partners, Represent RACV at SYC&S conferences, Ensure member benefit website and App content is maintained effectively., Monitor and ensure the member online experience in accessing benefits is optimal.
- Member Communication Consultant, The Royal Automobile Club of Victoria (RACV), Noble Park North, Victoria, 2011-07-01, 2013-12-31, Professional and friendly customer service, superior product and procedure knowledge, member focused approach, negotiation skills, customer service, team building skills, Mentoring employees, managing the customer contact centre, quick problem solving and decision making
Timeline
Personal Care Assistant - Regis Aged Care
12.2024 - Current
Personal Care Assistant - Village Glen Capel Sound
11.2021 - 12.2024
Casual Employment - Swimwear Galore
07.2018 - 01.2020
Business Development, Marketing, Reception - The Bay Motel
07.2017 - 07.2019
Member Benefits Coordinator - The Royal Automobile Club of Victoria (RACV)
12.2013 - 07.2017
Member Communication Consultant - The Royal Automobile Club of Victoria (RACV)
07.2011 - 12.2013
Kangan Institute - Medications Endorsement,
Aspenmedical - , COVID-19 e-Learning course
University of Tasmania - , Certificate of Dementia
Ausmed Library - , Policies And Procedures Best Practice Aged Care
Chisholm Institute - , Certificate 1V Ageing Support
AIM - , short courses for RACV
Melbourne College of Natural Medicine - Bachelor of Applied science, Naturopathy And Massage Therapy