Kerri Burgess
Dromana,VIC
Summary
Throughout all of my years in the work force, I have undertaken leadership roles. With nearly 20 years experience with customer service, conflict resolution, team building, both in corporations, and also the running of my own successful business.
My strengths are customer relations, liaising with brand reps, cross promotions, heath practitioner professional relationships, upper management dealings and the list goes on.
Within my health and fitness business I catered to the health and well-being of my clients. Not just physically but also emotionally. My experience covers not only strength and conditioning but also rehabilitation of those with special needs.
Along with this side of my field, I have also displayed my skills in management, reception, sales, customer service and all the roles that accompany them.
I believe all of my experience has worked together nicely to give a great balance and understanding that can only be an asset to any business that wishes to take a chance on me.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
The Accent Group (The Athletes Foot)
03.2024 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Business Owner
Kerri Burgess Personal Training
01.2012 - Current
- Currently I run my own Personal Training Business, located in Rosebud. This entails incredible time management, self drive and independent working
- I am very people orientated and display not only compassion and empathy but also most importantly, motivation to my clients and allied health professionals
- Throughout my career, I have worked with a variety of clientele and health professionals. I have worked closely with Peninsula Health on the Peninsula, running multiple, non-for-profit rehabilitation classes, specialized in but not limited to stroke survivors, pre and post op transplant patients, autism, down syndrome and so on. This was a qualified position in which I seeked further certification
- On top of the physical side of training, motivation and rehabilitation I have gained a real passion for the emotional and mental side of health and wellbeing which has lead me to seek further certification in mental health. I am now currently enrolled in a counselling course and am nearing my completion
- Along with all of the above, my role as a business owner also takes me down the marketing road, I have excellent phone and typing skills. I am currently by appointment only so I have a great understanding of taking and keeping appointments. I have a sound knowledge of payments, including invoicing EFTPOS, cash and transfer
Personal Trainer And Weekend Managet
Anytime Fitness Rosebud
01.2012 - 09.2016
- Within this role I was responsible for the general day to running of the gym. Member motivation, meet and greet, cleaning duties and opening and closing of the club
- Taught clients how to properly operate exercise equipment
- Screened clients and performed client assessments
- Curbed learning time by effectively developing customer rapport and training clients
- Attended conference workshops and days covering sales, marketing and the business side of running a company
- I also manned the phones. Dealing with member and non member inquiries, following up arrears, booking appointments, and liaising with head office regarding computer systems on the phone
- Designed and executed individual and small group exercise fitness programs and regimens
- Designed specific workout systems for individual clients based on performance ability
- Supplied clients with dietary restrictions and guidelines
- Organized files and created new system for personal fitness plans, records and contracts
- Drove client retention, managing daily classes
- Educated customers on preventative care, nutrition, fitness and tress management
- Daily cleanliness of the club
Club Manger
Contours Womans Fitness - Rosebud & Mornington
01.2008 - 11.2012
- Positive customer experiences at all stages by overseeing every area of the club. Staff and members
- Leading staff meetings and staff training
- Dealing with administrative duties such as debt collection, membership/profiles entry and any other computer/filing duties required
- Calls both making and receiving
- Cleanliness of the club
- Marketing
- Class instruction
- Conferences both local and interstate
- Team leading and delegation skills
Sales Assistant
SportsPower Frankston
02.2008 - 06.2008
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Opened new merchandise and stocked sales floor racks and shelves
- Processed cash, check and credit card payments
- Formed technical solutions, assigned costs and developed presentations to support sales staff
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Provided pricing information to customers regarding specific products
- Merchandised attractive shelf displays with current offerings to drive store sales
- Accepted and processed product returns
Reception And Sales Consutant
Beach House Frankston And Mornington
10.2006 - 02.2008
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Phone duties
- Member and potential member meet and greeting
- Club tours and membership sign ups
- Payments received, data entry appointments confirmed, made and received
- Cleanliness of the club
- Opening and closing duties of the club
- Child care duties in the mornings
Student
Chistolm TAFE
02.2007 - 12.2007
- Studying certificate III in Fitness and IV in Personal Training
Education
Diploma - Counseling
AIPC
Level 1 Sports Trainer - Health And Physical Fitness
Sports Medicine Australia
Albert Park, VICWorkshop - Circuit Training For Stroke Survivors - Health And Fitness
Fitness Leaders Workshop
Melbourne, VIC2013
Level 2 Boxing - Health And Fitness
Punch Fit
Dandenong, VIC2016
Level II in Business Administration - Business Administration
Chisholm TAFE
Rosebud, VIC2006
Skills
- Empathy, compassion, knowledge in mental/emotional support
- Excellent customer service
- Strong and professional phone and computer skills
- Efficient organisational skills
- Management responsibilities
- Reception and meet and greet roles
- Rehabilitation training and emotional support
- Financial management
- Budgeting
- Relationship building
- Scheduling
- Business operations
- Conflict Resolution
- Business planning
- Business Administration
- Consulting
- Customer service
- Coaching and mentoring
Timeline
Retail Store Manager
The Accent Group (The Athletes Foot)
03.2024 - Current
Business Owner
Kerri Burgess Personal Training
01.2012 - Current
Personal Trainer And Weekend Managet
Anytime Fitness Rosebud
01.2012 - 09.2016
Sales Assistant
SportsPower Frankston
02.2008 - 06.2008
Club Manger
Contours Womans Fitness - Rosebud & Mornington
01.2008 - 11.2012
Student
Chistolm TAFE
02.2007 - 12.2007
Reception And Sales Consutant
Beach House Frankston And Mornington
10.2006 - 02.2008
Diploma - Counseling
AIPC
Level 1 Sports Trainer - Health And Physical Fitness
Sports Medicine Australia
Workshop - Circuit Training For Stroke Survivors - Health And Fitness
Fitness Leaders Workshop
Level 2 Boxing - Health And Fitness
Punch Fit
Level II in Business Administration - Business Administration
Chisholm TAFE
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