Kerri Coles
Summary
I feel like I am a very caring, empathetic, approachable and positive Customer Service Manager. I have great leadership skills and strive on customer satisfaction. I am known for fostering a friendly environment while effectively training and coaching my team to successful results. I am committed to continuous improvements with our metrics and team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
COLES Group
Sunshine Coast , Qld
11.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing satisfaction and loyalty.
- Trained new team members on customer service expectations and company policies.
- Created weekly rosters to align team availability with peak service demands.
- Coached and led team to achieve performance targets, fostering a collaborative environment.
Customer Service Team Member
COLES Group
Sunshine Coast , Qld
07.2021 - 11.2025
- Assisted customers with inquiries and product locations.
- Processed transactions efficiently at the checkout counter.
- Enhanced product knowledge during multiple shifts.
COLES Team Member
COLES Group
Sunshine Coast, Qld
05.2017 - 07.2021
- Took pride in stocking shelves and presentations.
- Gaining knowledge in departments, including Grocery, Dairy & Freezer, Deli, Bakery & Online
- Being available for customer enquiries.
Education
Mitchelton State High School
Brisbane , QldSkills
- Customer support
- Interpersonal communication
- Adaptability
- Great sense of humor
Certification
- Associate Diploma in Childcare.
Affiliations
- Exploring new places
References
References available upon request.
Timeline
Customer Service Manager
COLES Group
11.2025 - Current
Customer Service Team Member
COLES Group
07.2021 - 11.2025
COLES Team Member
COLES Group
05.2017 - 07.2021
Mitchelton State High School