Kerri Ganly
Rockhampton,QLD
Summary
I have been a dedicated customer service professional for the past 19 years. During this time, I have carried out front of house duties serving customers face to face and tailoring their experience with in-depth product knowledge. I have also been a point of contact for large scale inventory requests dealing with clients such as Stanwell, Hastings Deering and Ensham Resources. I am proficient in several point of sales platforms such as Dynamics NetSuite, Zendesk and Machship while supporting in the various warehouses.
In resent years I have moved my knowledge and customer service skill set into a warehouse team member roll, to developed my skills in this area including obtaining a Queensland licence to operation a forklift.
Overview
2026
2026
years of professional experience
Work History
Store Team Member
Blackwoods
2022 - Current
- Unloading deliveries, inspecting items for damage, and dispense them in their correct locations on shelves or in bins.
- Hand-pick products from storage, preparing them for shipment by packaging and labelling, and organising them for delivery.
- Counting stock, updating inventory records, and conducting regular checks to ensure accurate stock levels and report any discrepancies.
- Safely operating machinery such as forklifts, pallet jacks, and order pickers to move and store items, especially those in high places.
- Cleaning and tidying the warehouse, maintaining a safe working environment, and following all safety regulations to prevent accidents.
- Preparing outbound goods for delivery, loading them onto trucks, and verifying shipping documents.
- Entering data into computer systems to maintain accurate stock inventory and logging all warehouse activities.
- Communicating with supervisors and coworkers to meet production goals and discuss process improvements.
Customer Service Officer
ACL INDUSTRIAL TECHNOLOGY
03.2022 - 10.2022
- Enhance customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on point solutions
- Completed data entry to record for Vending Machines
- Expediting customer's order and finding an alternative product, for a timely delivery
- Assisted call-in customers with questions and orders.
- Follow communication guidelines, policies and procedures.
- Assist account managers with customer enquiries
Customer Service Officer
BLACKWOODS
01.2015 - 2022
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processing customer quotes, orders and credits
- Empathy toward agitated customers
- Northern Queensland clothing coordinator
- Shutdown Solutions background support
- Pitching in extra during busy periods or when short-staffed
- Supporting VMI Site Facilitators, restock of VMI consumables customer’s work sites
- Maintain safe workplace and health procedures, participate in tool box talks
- Picking, packing and dispatching of urgent orders where required.
- Building strong connections with repeat customers
- Developed strong product knowledge to effectively address customer concerns and enhance satisfaction
- Trained new staff on best practices in customer service and company policies for consistency in support efforts.
Customer Service Officer
PROTECTOR ALSAFE
01.2012 - 01.2015
- Collaborated with team members to maintain high standards of service delivery and customer care.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Processing customer quotes, orders and credits
- Multitask in various departments from customer servicer, trade store and warehouse.
Education
RSG Certified -
Central Queensland Institute of TAFE
01.2011
Certificate II - Business
Central Queensland Institute of TAFE
01.2005
Certificate I - Business
Central Queensland Institute of TAFE
01.2004
Year 12 Senior Certificate - undefined
Glenmore State High School
01.2002
Skills
- Warehouse duties
- Team Support
- Works independently
- Juggle multiple tasks simultaneously
- Quick on the fly decision making
- Working under pressure
- Handling emergencies
- Empathy toward customers
- General Cleaning
- Planning ahead
Accomplishments
- Current First Aid and CPR
- White card
- QLD Forklift Licence
- Maunal licence
Timeline
Customer Service Officer
ACL INDUSTRIAL TECHNOLOGY
03.2022 - 10.2022
Customer Service Officer
BLACKWOODS
01.2015 - 2022
Customer Service Officer
PROTECTOR ALSAFE
01.2012 - 01.2015
Certificate II - Business
Central Queensland Institute of TAFE
Certificate I - Business
Central Queensland Institute of TAFE
Year 12 Senior Certificate - undefined
Glenmore State High School
Store Team Member
Blackwoods
2022 - Current
RSG Certified -
Central Queensland Institute of TAFE
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