Summary
Overview
Work History
Education
Skills
Volunteer/Community Engagement
References
Timeline
Generic

Kerri Hancock

Sydney

Summary

Adaptable customer service professional with strong communication skills, committed to fostering authentic and warm interactions. Proven ability to collaborate effectively within teams to achieve organizational goals. Consistently prioritizes customer satisfaction and team success.

Overview

26
26
years of professional experience

Work History

Gallery Assistant

Four Winds Gallery - Native American Collectable Art
Double Bay
02.2017 - Current
  • Provide customer service and retail sales to diverse clientele, including high-end collectors, international buyers, tourists and locals
  • Develop relationships with all clients to encourage repeat and long term sales
  • Manage administrative tasks, including email correspondence, customer profiles, banking and office management.
  • Organise gallery displays, ensuring proper hanging and maintenance of gallery space.
  • Create Instagram content and marketing materials to boost online presence.
  • Coordinate quarterly exhibitions including providing content for promotional emails, preparing inventory, and liaising with Native American artists.

Office Manager

Gorilla Communications
Surry Hills
01.2015 - 01.2025
  • Monitored inventory levels and placed orders when needed.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Patnerships Manager

Conservation NGOs - World Wide Fund For Nature , Earthwatch
CBD
04.1999 - 01.2025
  • Managed partnerships between NGOs and corporate sector, enhancing collaboration and support.
  • Developed communication processes, including reports, meetings, events, and volunteer opportunities.
  • Administered partnerships with budget reporting, year-end assessments, and internal/external promotion to enhance mutual cultural understanding.

Education

Bachelor of Arts - American Studies - Literature

University of Sussex
Brighton , UK
07-1987

Skills

  • Customer service
  • Team collaboration
  • Cultural awareness
  • Guest reception
  • Adaptability
  • Multitasking
  • Professional demeanor
  • Hospitality/event experience

Volunteer/Community Engagement

  • Mardi Gras Parade volunteer
  • Sydney Open volunteer
  • Community Playgroup Facilitator
  • Classroom assistant, volunteer, public primary school

References

References available upon request.

Timeline

Gallery Assistant

Four Winds Gallery - Native American Collectable Art
02.2017 - Current

Office Manager

Gorilla Communications
01.2015 - 01.2025

Patnerships Manager

Conservation NGOs - World Wide Fund For Nature , Earthwatch
04.1999 - 01.2025

Bachelor of Arts - American Studies - Literature

University of Sussex

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Kerri Hancock