Kerri Henry
Avonsleigh,VIC
Summary
Reliable customer service professional with experience in communication, inventory management, and operational efficiency. Known for resolving issues quickly, maintaining accurate records, and supporting smooth day-to-day operations.
Overview
8
8
years of professional experience
Work History
RSA
Hempel ( Wattyl ) Australia Pty Ltd
Knoxfield, Victoria
11.2022 - Current
- Resolved customer issues with knowledgeable, friendly service to enhance satisfaction.
- Quickly identified customer needs, providing timely assistance.
- Identified the needs of customers promptly and efficiently.
- Provided strong service and close attention during face-to-face and phone interactions.
- Collaborated with team members to achieve project goals and meet deadlines.
- Completed daily duties accurately and efficiently.
- Executed various banking tasks with precision, ensuring all transactions were recorded accurately.
- Oversaw receiving and dispatching of goods to maintain inventory accuracy and streamline operations.
RSA
Emerald Co Op Mitre 10
Emerald, Victoria
03.2019 - 11.2022
- Delivered friendly, knowledgeable service that improved customer satisfaction.
- Improved customer satisfaction by delivering knowledgeable, friendly service and resolving problems.
- High customer satisfaction resulted from knowledgeable, friendly problem resolution.
- Quickly identified customer needs and responded with efficient support.
- Anticipated customer needs and responded quickly with effective support.
- Maintained high service standards during in-person and phone interactions to enhance customer experience.
- Provided strong in-person and phone service to address customer questions and concerns.
- Handled customer requests and questions promptly to enhance overall satisfaction.
- Assisted customers with requests and answered questions to raise satisfaction.
- Collaborated with diverse coworkers to achieve team goals and effectively resolve product and service issues.
- Partnered with diverse coworkers to reach team goals and resolve product and service issues.
- Successful collaboration with diverse coworkers helped address product and service issues and meet team goals.
- Kept knowledge current through continuing education and advanced training.
- Strengthened service capability through continuing education and advanced training.
- Continuing education and advanced training kept service knowledge current.
- Received management recognition for exceptional customer service.
- Earned management recognition for exceptional customer service delivery.
- Exceptional customer service earned management recognition.
- Completed daily responsibilities accurately and efficiently.
- Completed daily responsibilities with accuracy and efficiency.
- Accurate and efficient completion of daily responsibilities supported smooth operations.
- Prompt identification of customer needs led to efficient service support.
- Excellent in-person and phone service improved customer experience and satisfaction.
- Exceptional customer service earned management recognition.
Education
Certificate III in Pathology Collection - Blood Collection, HLTPA
Australian Paramedical Colledge
Noble Park, VIC09-2026
Skills
- Customer service
- Inventory management
- Operational efficiency
- Effective communication
- Clinical documentation
- Record keeping
- Safety compliance
- Regulatory compliance
- Crisis management
- Problem-solving
- Team collaboration
- Adaptability
- Positive demeanour
Reference
- Jolanta Kfoury
- Ph: 0402 779 897
- Australian Paramedical College Trainer
Timeline
RSA
Hempel ( Wattyl ) Australia Pty Ltd
11.2022 - Current
RSA
Emerald Co Op Mitre 10
03.2019 - 11.2022
Certificate III in Pathology Collection - Blood Collection, HLTPA
Australian Paramedical Colledge