Kerri Knight

Practice Manager/Receptionist Administrator

Bearfoot Podiatry/Absolute Footcare

Hamilton, Queensland

01.2008 - Current

Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Communicated with patients with compassion while keeping medical information private.
Created and implemented policies and procedures for effective practice management.
Trained new Podiatry staff.
Managed vendor relationships for supplies and services related to the practice.
Mentored and coached interns and newly hired team members on office procedures and computer systems.
Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Maintained financial records, including billing and accounts receivable and payable.
Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding and Eftpos/Hicaps transactions.
Maintained records management system to process personnel information and produce reports.
Ordered supplies needed and kept tabs on inventory levels.
Checked entire office and waiting areas regularly to provide clean and organized surroundings.
Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
Performed administrative tasks such preparing invoices and contracts.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Greeted visitors entering establishment to determine nature and purpose of visit.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Scheduled and confirmed appointments.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Collated, bound and stored computer-generated reports.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Maintained an organized filing system of confidential client information in accordance with company policy.
Composed and prepared routine correspondence, letters and reports with job-related software.
Provided excellent customer service at all times while interacting with both internal and external customers.
Modified existing Cliniko Management software systems to enhance performance and add new features, updated databases with new customer contact details or changes in existing accounts.
Collaborated with allied health professionals to ensure quality patient care.
Ensured all equipment was properly cleaned and sterilized before use.
Coordinated transportation arrangements for patients requiring specialized care.
Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
Performed regular claims for administering customer Medicare and DVA rebates.

Summary

Overview

Work History

Practice Manager/Receptionist Administrator

Receptionist

Receptionist

Receptionist

Education

Diploma - Reflexology

High School Diploma -

Skills

References

Timeline

Practice Manager/Receptionist Administrator

Receptionist

Receptionist

Receptionist

Diploma - Reflexology

High School Diploma -

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