Kerri Heffernan
Summary
Accomplished leader with a proven track record at Collins Food Group, adept in team management and inventory control. Excelled in enhancing workplace safety, transforming underperforming teams, and achieving key performance indicators. Known for exceptional relationship-building skills and a customer-oriented approach, consistently exceeding targets through strategic planning and staff development.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Collins Food Group
02.2007 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Area Safety Leader
Collins Food Group
07.2021 - Current
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Attended safety committee meetings to address concerns and develop action plans for improvement.
- Inspected 8 Restaurants to detect potential Safety hazards and put corrective measures immediately into effect.
Acting Area Manager
Collins Food Group
05.2018 - 07.2018
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Assistant Restaurant Manager
Collins Food Group
02.2000 - 02.2007
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed team of up 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
Education
First Aid -
St John
Brisbane old08-2022
Certificate IV - Retail Management
First Impressions Resources
Brisbane, QLD04-2010
Certificate II - Retail
First Impressions Resources
Brisbane, QLD05-2008
Certificate II - Hospitality
TAFE Queensland
Brisbane, QLD02-1999
High School Diploma -
Caboolture High School
Caboolture, QLD11-1996
Skills
- Team management
- Inventory control and record keeping
- Staff management
- Point of sale (POS) system operation
- Shift management
- Customer-oriented
- Complaint resolution
- Staff scheduling
- Adaptable
- Supervisory skills
- Recruitment
- Stable work history
- Reliable and responsible
- Staff supervision
- Relationship building
Accomplishments
- Supervised team of 55 staff members.
- Market Winner for Believe in all People 2018.
- Top 5% Champions Club 2010.
Timeline
Area Safety Leader
Collins Food Group
07.2021 - Current
Acting Area Manager
Collins Food Group
05.2018 - 07.2018
Restaurant Manager
Collins Food Group
02.2007 - Current
Assistant Restaurant Manager
Collins Food Group
02.2000 - 02.2007
First Aid -
St John
Certificate IV - Retail Management
First Impressions Resources
Certificate II - Retail
First Impressions Resources
Certificate II - Hospitality
TAFE Queensland
High School Diploma -
Caboolture High School
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