Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kerri Murray

Kingsthorpe,QLD

Summary

Driven professional with a proven track record at Ochre Health Medical Centre, enhancing team performance and patient satisfaction through effective training and customer service. Skilled in staff development and problem resolution, I excel in fostering growth and implementing change. My leadership has streamlined operations, significantly improving productivity and team cohesion.

Overview

24
24
years of professional experience

Work History

2IC Manager

Ochre Health Medical Centre
09.2016 - Current
  • Originally employed as Receptionist but with continued hard work and dedication was promoted to 2IC.
  • Enhanced team performance with comprehensive training programs, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Managed budgets effectively by optimising resource allocation, reducing costs, and ensuring optimal financial health.
  • Interviewed, recruited and trained new onboarding candidates.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.

Accounting Office Manager

Moore Lewis & Partners
09.2003 - 06.2012
  • Maintained strict confidentiality of sensitive financial data, safeguarding company information and upholding professional ethics standards in all dealings.
  • Originally employed as Receptionist however with hard work and dedication was promoted to Office Manager.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Streamlined office operations for increased efficiency and productivity through process improvements.
  • Contributed to a positive work environment through proactive problem-solving skills and strong teamwork abilities.
  • Mentored junior staff in accounting practices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.

Receptionist Administrator

Armstrong Lever Accountants
03.2000 - 08.2003
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.

Education

Year 12 -

St Mary's College
Dalby, QLD
12.2000

Prep - Year 10 -

Quinalow Prep-10 State School
Quinalow, QLD
12.1998

Skills

  • Staff Development
  • Marketing Management
  • Staff Training
  • Problem Resolution
  • Team Leadership
  • Training and Development
  • Marketing
  • Human Resources Management
  • Team Player
  • Customer Relations
  • Administrative Skills
  • Community Engagement
  • Employee Scheduling
  • Customer Retention
  • Networking abilities
  • Purchasing
  • Growth planning
  • Change Implementation
  • Time Management
  • Customer Service
  • Decision-Making
  • Professional and Courteous
  • Good Judgment
  • Team Development

References

Tammy Dickeson

Practice Manager

0439 929 229


Teagan Ale

Nurse

0427 298 688

Timeline

2IC Manager

Ochre Health Medical Centre
09.2016 - Current

Accounting Office Manager

Moore Lewis & Partners
09.2003 - 06.2012

Receptionist Administrator

Armstrong Lever Accountants
03.2000 - 08.2003

Year 12 -

St Mary's College

Prep - Year 10 -

Quinalow Prep-10 State School

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Kerri Murray