Kerri Nilsson
DAKABIN,QLD
Summary
My resume reflects my passion and experience in the beauty industry. I feel a lot of my skills in my current career and in my experience as being a mother will transfer well over to my exciting new career choice!
I help and support a lot of people in the role I have now and I would love to make this change and take a massive leap of faith.
I am willing to study and do anything I need to do to better myself and be a great and positive team member going forward.
Naturally I am a very social bubbly happy and positive person. I have so much love care and empathy within me and I feel this role helping the more vulnerable in our community would be a perfect place to start.
Overview
16
16
years of professional experience
Work History
Senior Beauty Therapist
Brown Sugar Beauty
2017.03 - Current
- Enhanced client satisfaction by providing personalised treatments and product recommendations.
- Increased salon revenue through upselling additional services and retail products to clients.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Collaborated with team members to create seasonal promotions, resulting in an increase in bookings.
- Conducted thorough client consultations to assess individual needs and develop customized treatment plans.
- Managed inventory control, reducing waste and minimising stock discrepancies through regular audits.
- Created a welcoming environment for clients by maintaining a clean, organised, and visually appealing treatment room.
- Offered tailored aftercare advice, promoting long-lasting results for clients'' skin and lash health and wellbeing.
- Boosted client retention rate through proactive follow-up communications after appointments.
- Provided expert guidance on at-home aftercare routines using specific products that catered to each client''s unique needs.
- Processed payments, entering sales in register for prompt customer service.
- Trained new staff in product knowledge and customer service protocols.
- Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining lash health.
- Educated clients about products and self-maintenance for healthy lashes based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Volunteer at Ronald McDonald House
Starship Childrens Hospital
2012.07 - 2013.10
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Guided troubled individuals to tools and resources necessary for healing.
Beauty Therapist
Beautiville
2011.06 - 2012.07
- Improved client satisfaction by providing personalised beauty treatments and consultations.
- Increased salon revenue by upselling additional services and retail products to clients.
- Performed a variety of beauty treatments, including facials, spray tans and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Managed appointment scheduling efficiently, optimising the use of available time slots while minimising wait times for clients.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
Nightfill
Woolworths
2008.03 - 2010.02
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Eyelash Application - Eyelash Extensions
Elite Lash Supplies And Training
Brisbane, QLD08.2020
Diploma For Beauty Specialist - Beauty Therapy
Itec
Auckland New Zealand 01.2014
Certificate In Beauty Specialist - Beauty Therapy
College of Camille
Auckland New Zealand 12.2013
Cert 3 In Early Childhood Education And Care - Childcare
TAFE Auckland New Zealand
Auckland10.2005
Skills
- Eyelash extension application
- Strong Communication Skills
- Eyebrow shaping mastery
- Professionalism and Etiquette
- Product Knowledge Expert
- Advanced Waxing Techniques
- Hygiene and sanitation standards
- Spa management experience
- Manicure and Pedicure Expertise
- Continuing Education Commitment
- Team Leadership Qualities
- Relationship Building
- Products knowledge
- Customer Engagement
- Paperwork management
- Payment Processing
- Inventory Control
- Service Consultations
- Appointment Scheduling
- Creativity and Originality
- Tool, Equipment, and Surface Sanitizing
- Decision-Making
- Adaptable to Changing Client Needs
- Workspace Organization
- Interpersonal Skills
Timeline
Senior Beauty Therapist
Brown Sugar Beauty
2017.03 - Current
Volunteer at Ronald McDonald House
Starship Childrens Hospital
2012.07 - 2013.10
Beauty Therapist
Beautiville
2011.06 - 2012.07
Nightfill
Woolworths
2008.03 - 2010.02
Eyelash Application - Eyelash Extensions
Elite Lash Supplies And Training
Diploma For Beauty Specialist - Beauty Therapy
Itec
Certificate In Beauty Specialist - Beauty Therapy
College of Camille
Cert 3 In Early Childhood Education And Care - Childcare
TAFE Auckland New Zealand
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