Kerri Pearson

• Managed incoming customer inquiries and calls regarding provided services.
• Evaluated staff performance, delivering constructive feedback to enhance areas in need of improvement.
• Served as a vigilant monitor of evolving goals for children
• Streamlined operational efficiency through the integration of new policies and processes.
• Led frequent meetings with departmental staff to address ongoing initiatives and projects.
• Delivered exceptional client satisfaction through outstanding customer service.
• Managed coordination of service schedules and client appointments.
• Conducted invoice reviews to ensure accuracy before payment processing.
• Stayed updated on industry trends and best practices.
• Managed and ensured the accuracy and currency of client databases.
• Provided management with prompt feedback regarding service failures and customer concerns.
• Implemented and monitored quality assurance measures to ensure adherence to service standards.
• Guided clients to make informed decisions about service options.
• Supported employee management and organisational planning in collaboration with human resources.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.

• Crafted tailored educational setting, developed innovative lesson plans, and facilitated dynamic activities to promote personal growth and educational advancement for each child.
• Developed individualized strategies to assist children with emotional and cognitive impairments.
• Supported families by providing guidance on learning and behavioral concerns.
• Developed and nurtured relationships with children and families.
• Engaged children in dynamic and stimulating educational experiences, promoting the growth of their self-confidence and essential life abilities
• Incorporated sensory stimulation to maintain a serene and optimistic atmosphere.
• Maintained regular communication with parents through personal meetings, emails, and phone conversations.
• Participated in continuous in-service training and professional development courses, ensuring knowledge of current policy and education updates.
• Supported and guided educators in their professional development.

During this time my sole responsibility was raising and nurturing my own children to be caring, balanced and successful human beings. Leading the team.

• Coached, managed and developed staff to provide exceptional service.
• Effectively managed inventory controls and re-orders within budget guidelines.
• Merchandising
• Staff Rosters.

• Provided ongoing compassionate patient care.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Documented all observations.
• Followed care plan and directions.
• Worked closely with clinical staff to support therapeutic and behavioral plans.

• Screened telephone calls and inquiries and directed as appropriate.
• Ran daily errands.
• Prepared payroll documents.
• Bank account reconciliation
• Organized both physical and digital files and updated reports
• Performed various clerical tasks and organized office areas to promote productivity.