Kerri Savino
Brookfield,VIC
Summary
Knowledgeable Dispatcher with 2 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling responders, prioritizing jobs and liaising with 3rd party contractors to fault repair emergency works in a timely and safe manner
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatch Officer
program facility management
Brooklyn, VIC
08.2022 - Current
- Coordinated with multiple agencies to ensure efficient response times.
- Maintained contact with field units to update them on changing situations and new orders from command centers.
- Responded quickly and accurately to all incoming requests for service.
- Assessed the severity of each incident in order to prioritize responses accordingly.
- Prepared detailed reports regarding dispatch activities for supervisors' review.
- Adhered to safety guidelines when dispatching personnel or equipment.
- Ensured that all necessary information was provided prior to dispatching units or personnel.
- Developed effective strategies for responding efficiently during large-scale emergencies.
- Identified areas where improvements could be made within the dispatch process.
Traffic Controller
RTM Traffic Solutions
Laverton, VIC
04.2019 - 08.2022
- Coordinating, setting up, managing and removing traffic control
- Ensuring the health and safety of others
- Directing traffic around areas of disruption, such as roadworks, emergency utility works and planned maintenance
- Directing pedestrians to maintain safety around changed vehicle and road conditions
- Communicating via two-way radio with other road traffic team members, emergency response teams and construction workers to give and receive updates on traffic and conditions
- Operating road signs, such as a Stop/Slow bat, and using hand signals to direct flow of traffic and pedestrians
- Explaining operations and answering driver and pedestrian questions
- Taking directions from supervisor, traffic authority workers, construction project managers, police officers, paramedics, firefighters, auditors and government officials
- Setting up and taking down temporary road signs.
Sales Assistant
Cotton On Kids
Melton, Vic
04.2017 - 04.2019
- Delivering exceptional customer service while meeting company KPI's, budgets, and sales targets
- Visual merchandising
- Stock receiving
- Customer complaints
- Loss prevention
- Customer service.
Third Party Logistic Co-ordinator/Purchasing Officer/Customer Service
Langdon Ingredients/Bakery Craft
Derrimut
01.2007 - 02.2010
- Gathered, logged and monitored all shipping data
- Minimized damage and repair costs through careful management and preventative maintenance
- Communicated with dispatchers, warehouses, and customers regarding outgoing orders
- Prepared documents for shipment claims submissions
- E-mailed suppliers, carriers, and customers with shipping updates
- Received all imported goods and checked product condition and count
- Prioritized order security, accuracy, and on-time pickup and delivery
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations
- Maintained accurate stock records and schedules
- Established long-term customer relationships through prompt and courteous service
- Established and maintained vendor partnerships
- Maintained accurate records of past due customer account activity
- Effective liaison between customers and internal departments
- Updated customer orders from start to finish in an accurate and timely manner
- Promptly responded to inquiries and requests from prospective customers
- Solved unresolved customer issues
- Met all customer call guidelines including service levels, handle time, and productivity
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Store Manager
Just Group (Smiggle)
10.2013 - 01.1017
- Motivating and supporting my team to deliver exceptional customer service while meeting company KPI's, budgets, and sales targets
- Rostering and task delegating
- Visual merchandising
- Staff training and individual performance updates performed monthly
- Overall managing of staff and storekeeping on top of head office promotions and v.m changes while delivering exceptional customer service
- Stocktake
- Stock receiving
- Customer complaints
- Loss prevention
- Budget reports weekly, monthly, seasonally, and yearly.
Education
High School Diploma -
Fawkner Secondary College
01.1996
Skills
- Staff training and evaluating
- Setting up and removal of road signage according to TGS
- Keeping up flow of traffic
- Stop slow of traffic
- Setting up safe worksite for emergency or planned works with ability to change set up when needed depending on works
- Communicate with client to meet expectations
- Customer service orientated
- Flexible
- Excellent time management
- Data entry
- Proactive
- Always striving to do better
- Attention to detail
- Excellent communication skills
- Articulate and well-spoken
- Accurate and detailed
- Works well under pressure
- Experienced in Shipping and receiving
- Situational Awareness
- Stress Tolerance
- Public Safety
- Database Management
- Data Entry
- Schedule Management
- Updating logs
- Critical thinker
- Verifying coverage
- Incident Reporting
- Database updates
- Monitoring field personnel
- Clarity Proficiency
- Dispatching procedures
Certification
HSEQ representative
RIIWHS205D Control traffic with stop slow bat
R11WHS302D Traffic Management Plan
Construction Induction white card
City West Water induction
Manual Drivers License
References
David George 0431308390
Clare Cooley 0413584929
Timeline
Dispatch Officer
program facility management
08.2022 - Current
Traffic Controller
RTM Traffic Solutions
04.2019 - 08.2022
Sales Assistant
Cotton On Kids
04.2017 - 04.2019
Store Manager
Just Group (Smiggle)
10.2013 - 01.1017
Third Party Logistic Co-ordinator/Purchasing Officer/Customer Service
Langdon Ingredients/Bakery Craft
01.2007 - 02.2010
High School Diploma -
Fawkner Secondary College
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