KERRI SHEPPARD
Virginia,SA
Summary
After being employed for over 20 years in the Hospitality Industry I am seeking a career change. I bring with me the ability to work in a fast paced environment, possess excellent customer service and cash handling skills and the ability to work under pressure.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Duty Manager
Semaphore Hotel
01.2021 - Current
- Currently employed at Semaphore Hotel as a bar attendant
- I work in all areas of the Hotel, including bar, bistro, cafe and gaming
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Working 4 nights a week in gaming room I have excellent cash handling skills
Bar Attendant
West Cairns Bowls Club
01.2016 - 01.2020
- I was employed at West Cairns Bowls Club as a bar attendant
- During my time there my responsibilities included, opening and closing of business unsupervised, working UBET and Gaming lounge, general bar duties and working large functions
Shop/Cafe Attendant
Handmade Cans
01.2015 - 01.2016
- During my time at Handmade Cans I worked in the capacity of both shop and cafe attendant, along with teaching various handmade crafts to private groups
- Some of my responsibilities included open and close of business unsupervised, cash reconciliation and general cafe and retail duties
Duty Manager
Finucane Island Sports and Rec Club
01.2009 - 01.2010
- I was employed at the Finucane Island Sports and Rec Club as a bar attendant but quickly worked my way up to Duty Manager
- I was responsible for staff rosters, social memberships, cash reconciliation, open and close of business, stock control and general bar duties
- I was also employed on a relief basis in the restaurant as Front of House
VIP Tour Guide
Tjapukai Aboriginal Cultural Park
01.2005 - 01.2007
- I started my employment at Tjapukai as wait staff
- During my time in the restaurant we held regular large functions with many VIP guests requiring staff to be level headed, fast and hard working
- Shortly after I was offered the role of VIP tour guide which saw me conducting large tour groups, including dignitaries, politicians and my favourites The Steve Irwin and family throughout the park
Bar Attendant/Hostess
Tropos Night Club
01.2000 - 01.2005
Bar Attendant
Bikinis on the Esplanade
01.1997 - 01.2000
Education
Completed year 11 -
Trinity Bay High School
Cairns, QLDSkills
- Customer service
- Customer service focus
- Time management
- New employee training
- Attention to detail
- Written and oral communication
- Cash management
Accomplishments
I also hold a current first aide and CPR certificate
Certification
- Responsible Service of Alcohol
- Responsible Service of Gaming
Timeline
Duty Manager
Semaphore Hotel
01.2021 - Current
Bar Attendant
West Cairns Bowls Club
01.2016 - 01.2020
Shop/Cafe Attendant
Handmade Cans
01.2015 - 01.2016
Duty Manager
Finucane Island Sports and Rec Club
01.2009 - 01.2010
VIP Tour Guide
Tjapukai Aboriginal Cultural Park
01.2005 - 01.2007
Bar Attendant/Hostess
Tropos Night Club
01.2000 - 01.2005
Bar Attendant
Bikinis on the Esplanade
01.1997 - 01.2000
Completed year 11 -
Trinity Bay High School
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