Kerri Tanner
Woodroffe
Summary
Personable Office Administrator with 9 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Skilled at reorganizing offices for superior functionality.
Overview
37
37
years of professional experience
Work History
Office Administration Manager
Housing Industry Association
04.2018 - 05.2024
- Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
- Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
- Coordinated logistics for events such as conferences or meetings, guaranteeing seamless execution from start to finish.
- Reduced expenses through careful budget planning, cost analysis, and renegotiation of vendor contracts.
- Enhanced response time to inquiries from clients or stakeholders through close monitoring of email accounts and telephone lines.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Front Desk Receptionist / Administration
Angus Accountants
06.2017 - 01.2018
- Preparing Tax Returns
- Following up with clients for signing
- Chasing up IAS and BAS returns
- General filing
- Providing superior customer service
- Cash handling and cash flow management skills
- Assisting customers in relation to enquiries
- Administration of accounts and book keeping.
Front Desk Receptionist / Administration Manager
Stramit Building Products
07.2016 - 01.2017
- Keying of customer orders
- Redrawing of customer Flashings
- Providing superior customer service
- Opening and closing of business daily
- Cash handling and cash flow management skills
- Assisting customers in relation to refunds, exchanges and enquiries
- Assessing and managing customer disputes
- Administration of accounts and book keeping
- Ordering of stock.
Front Desk Receptionist / Administration
Balance Podiatry
03.2015 - 07.2016
- Booking in Patients depending on their needs
- Providing superior customer service
- Opening and closing of business daily
- Balancing and maintaining a cash float including processing and balancing registers
- Training of staff members
- Cash handling and cash flow management skills
- Assisting customers in relation to refunds, exchanges and enquiries
- Assessing and managing customer disputes
- Administration of accounts and book keeping
- Creditors & Debtors
- Inventory Control
- Regular stock-take
- Ordering of stock.
Business Centre Officer / Inventory Management & Stock Control
Staples
10.2011 - 02.2015
- Providing superior customer service
- Opening and closing of business daily
- Balancing and maintaining a cash float including processing and balancing registers
- SAP Superuser
- Training of staff members
- Cash handling and cash flow management skills
- Assisting customers in relation to refunds, exchanges and enquiries
- Assessing and managing customer disputes
- Administration of accounts and book keeping
- Regular stock-take
- Team Leader Inventory Management
- Stock Control
- Ordering of stock.
Store Manager
House in Casuarina
12.2008 - 09.2011
- Providing superior customer service
- Opening and closing of business daily
- Balancing and maintaining a cash float including processing and balancing registers
- Recruitment and training of staff members
- Staff management and supervision including rosters
- Cash handling and cash flow management skills
- Assisting customers in relation to refunds, exchanges and enquiries
- Assessing and managing customer disputes
- Administration of accounts and book keeping
- Business management
- Regular stock-take
- Inventory Management
- Stock Control
- Ordering of stock.
2nd In Charge
Darrel Lea
07.2008 - 12.2008
- Providing superior customer service
- Opening and closing of business regularly
- Balancing and maintaining a cash float including processing and balancing registers
- Recruitment and training of staff members
- Staff management and supervision including rosters
- Cash handling and cash flow management skills
- Assisting customers in relation to refunds, exchanges and enquiries
- Assessing and managing customer disputes
- Administration of accounts and book keeping
- Business management
- Regular stock-take
- Re-Packing of bulk chocolates.
Manager
Autograph 1626
02.2004 - 07.2008
- Providing superior customer service
- Opening and closing of business regularly
- Balancing and maintaining a cash float including processing and balancing registers
- Recruitment and training of staff members
- Staff management and supervision including rosters
- Cash handling and cash flow management skills
- Assisting customers in relation to refunds, exchanges and enquiries
- Assessing and managing customer disputes
- Administration of accounts and book keeping
- Business management
- Regular stock-take.
Pharmacy Assistant
Harrisons Prescription Pharmacy
04.2005 - 09.2007
- Providing superior customer service
- Assisting customers with health related concerns
- Assisting customers in relation to refunds, exchanges and inquiries
- Assessing and managing customer disputes
- Helping to initialise project stop
- Management of specialised areas
- Administration of medication prescriptions
- Regular stock-take and ordering of stock
- Administration of accounts and book keeping.
Mini Lab Operator
Color Pix
02.2003 - 02.2004
- Superior customer service
- Processing of films, photographs and digital images
- Regular ordering of merchandise and stock taking
- Management and maintenance of equipment
- Cash handling and cash flow management skills
- Assisting customers in relation to refunds, exchanges, enquiries and disputes
- Administration of accounts and book keeping.
Retail Assistant
Amcal Pharmacy
10.2000 - 02.2003
- Superior customer service
- Balancing and maintaining a cash float including processing and balancing registers
- Assisting customers in relation to refunds, exchanges and enquiries
- Regular stock-take and ordering of merchandise
- Assessing and managing customer disputes.
Mini Lab Assistant
Amcal Pharmacy
10.2000 - 02.2003
- Processing of films, photographs and digital images
- Regular ordering of merchandise and stock taking
- Management and maintenance of equipment.
Mini Lab Manager
Soul Pattinson Pharmacy
03.1996 - 10.2000
- Superior customer service
- Processing of films, photographs and digital images
- Regular ordering of merchandise and stock taking
- Management and maintenance of equipment.
Senior Sales Assistant
Territory Colour
09.1989 - 03.1996
- Superior Customer Service
- Processing of films, photographs and digital images
- Regular ordering of merchandise and stock taking
- Management and maintenance of equipment.
Retail Assistant
Palm Photographics
08.1987 - 09.1989
- Superior Customer Service
- Processing of films, photographs and digital images.
Education
Certificate III in Community Pharmacy -
PHARMACY GUILD of AUSTRALIA
Successful completion of year 11 -
CASUARINA SENIOR COLLEGE
01.1989
Skills
- Workload prioritization
- Document Management
- Meeting planning
- Office Management
- Database entry
- File Maintenance
- Customer Engagement
- Spreadsheet development
- Event Coordination
- Inventory Management
- File Organization
Telephone - Mobile
0410 512 410
Attributes
- The ability to work supervised, unsupervised or in team environments
- A high level of organisational skills including time management
- Competence to handle large sums of cash
- Excellent communication and interpersonal skills with the ability to establish a rapport with all people
- Proficient with Microsoft Word and Excel
- Motivating others; strong leadership skills
- Organised, professional and punctual
Personal Information
Date of Birth: 08/02/73
References
- Bevan Charlton-White, Podiatrist, Balance Podiatry, 0448 992 941
- Jason Petersen, Business Representative, Paramount Safety, 0426 736 110
- Jean Cullen, Sales Representative, Stramit Building Products, 0417 898 338
Timeline
Office Administration Manager
Housing Industry Association
04.2018 - 05.2024
Front Desk Receptionist / Administration
Angus Accountants
06.2017 - 01.2018
Front Desk Receptionist / Administration Manager
Stramit Building Products
07.2016 - 01.2017
Front Desk Receptionist / Administration
Balance Podiatry
03.2015 - 07.2016
Business Centre Officer / Inventory Management & Stock Control
Staples
10.2011 - 02.2015
Store Manager
House in Casuarina
12.2008 - 09.2011
2nd In Charge
Darrel Lea
07.2008 - 12.2008
Pharmacy Assistant
Harrisons Prescription Pharmacy
04.2005 - 09.2007
Manager
Autograph 1626
02.2004 - 07.2008
Mini Lab Operator
Color Pix
02.2003 - 02.2004
Retail Assistant
Amcal Pharmacy
10.2000 - 02.2003
Mini Lab Assistant
Amcal Pharmacy
10.2000 - 02.2003
Mini Lab Manager
Soul Pattinson Pharmacy
03.1996 - 10.2000
Senior Sales Assistant
Territory Colour
09.1989 - 03.1996
Retail Assistant
Palm Photographics
08.1987 - 09.1989
Certificate III in Community Pharmacy -
PHARMACY GUILD of AUSTRALIA
Successful completion of year 11 -
CASUARINA SENIOR COLLEGE
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