Kerri Walter
Everton Hills
Summary
- A high standard of professionalism in my work
- The ability to remain calm and objective in all situations
- Able to work quickly to identify and resolve client problems
- Able to work in a team environment
- Able to work remotely
Overview
19
19
years of professional experience
Work History
Customer Support Consultant
The Lottery Corporation
Brisbane, QLD
11.2020 - Current
- Setting up adjustment sheet for daily banking transactions
- Depositing funds into customers accounts
- Transferring funds between accounts
- Reconciling unmatched deposits and locating missing funds
- Deceased Estates
- Braintree and Ethoca Alert
- Training new staff in Administration tasks
- Managing Administration team while team leader on leave
- Liaising with other areas of business
- Managing calls, emails from customers
Supervisor
TABCORP
Albion
05.2012 - 11.2020
- Assisted customers by listening closely, finding solutions to problems
- Training staff
- Dealing with large volumes of customer queries and complaints
- Exemplary customer service skills
- Finance/Banking
- Processing financial adjustments to accounts
- Maintaining financial spreadsheet
- Managing fraudulent activities eg compromised accounts or credit cards
- Managing credit card chargebacks
- Fraudulent activity monitoring including credit cards and blacklisted bank accounts
Customer Support
UBET
Albion
09.2005 - 05.2012
- Provided primary customer support to external customers in fast-paced environment.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Responded to customer requests for products, services and company information.
Education
Kirsten.armstrong@thelotterycorporation.com
Team Leader
Kirsten ArmstrongSkills
- Leadership
- Negotiation
- Staff training
- High level of accuracy and attention to detail
- Patience and diligence
- Ability to prioritize workloads to meet specified timeframes
- Reliable team player
Timeline
Customer Support Consultant
The Lottery Corporation
11.2020 - Current
Supervisor
TABCORP
05.2012 - 11.2020
Customer Support
UBET
09.2005 - 05.2012
Kirsten.armstrong@thelotterycorporation.com
Team Leader