Summary
Overview
Work History
Education
Skills
Timeline
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Kerri Walter

Everton Hills

Summary

  • A high standard of professionalism in my work
  • The ability to remain calm and objective in all situations
  • Able to work quickly to identify and resolve client problems
  • Able to work in a team environment
  • Able to work remotely

Overview

19
19
years of professional experience

Work History

Customer Support Consultant

The Lottery Corporation
11.2020 - Current
  • Setting up adjustment sheet for daily banking transactions
  • Depositing funds into customers accounts
  • Transferring funds between accounts
  • Reconciling unmatched deposits and locating missing funds
  • Deceased Estates
  • Braintree and Ethoca Alert
  • Training new staff in Administration tasks
  • Managing Administration team while team leader on leave
  • Liaising with other areas of business
  • Managing calls, emails from customers

Supervisor

TABCORP
05.2012 - 11.2020
  • Assisted customers by listening closely, finding solutions to problems
  • Training staff
  • Dealing with large volumes of customer queries and complaints
  • Exemplary customer service skills
  • Finance/Banking
  • Processing financial adjustments to accounts
  • Maintaining financial spreadsheet
  • Managing fraudulent activities eg compromised accounts or credit cards
  • Managing credit card chargebacks
  • Fraudulent activity monitoring including credit cards and blacklisted bank accounts

Customer Support

UBET
09.2005 - 05.2012
  • Provided primary customer support to external customers in fast-paced environment.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Responded to customer requests for products, services and company information.

Education

Kirsten.armstrong@thelotterycorporation.com

Team Leader
Kirsten Armstrong

Skills

  • Leadership
  • Negotiation
  • Staff training
  • High level of accuracy and attention to detail
  • Patience and diligence
  • Ability to prioritize workloads to meet specified timeframes
  • Reliable team player

Timeline

Customer Support Consultant

The Lottery Corporation
11.2020 - Current

Supervisor

TABCORP
05.2012 - 11.2020

Customer Support

UBET
09.2005 - 05.2012

Kirsten.armstrong@thelotterycorporation.com

Team Leader

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Kerri Walter