Kerri Walter

Work History

Customer Support Consultant – The Lottery Corporation
Brisbane, QLD | Nov 2020 – Current

• Assisting customers by actively listening and resolving inquiries via phone and email
• Processed financial adjustments, including daily banking transactions and fund transfers
• Handled sensitive processes such as Deceased Estates and account escalations
• Trained new staff and provided temporary leadership support for the Administration team
• Coordinated with internal departments to resolve complex issues
• Managed incoming mail, documentation, and admin tasks under strict timelines

Supervisor – TABCORP

Albion, QLD | May 2012 – Nov 2020

• Delivered exemplary customer service by actively listening and providing solutions to a high volume of customer queries and complaints
• Trained and supported new staff to meet service standards and compliance requirements
• Monitored and resolved issues related to fraudulent activity, including compromised accounts and blacklisted banking information
• Managed credit card chargebacks and other financial disputes
• Processed financial adjustments and maintained accurate financial records using internal systems and spreadsheets
• Demonstrated attention to detail while handling sensitive customer data and transactional information
• Assisted with team leadership and coordination during high-pressure situations

Customer Support – UBET

Albion, QLD | Sep 2005 – May 2012

• Provided front-line support to customers in a fast-paced, high-volume service environment
• Listened actively to understand customer needs and delivered tailored solutions and product recommendations
• Built and maintained strong customer relationships through consistent, high-quality service
• Responded to inquiries about products, services, and account information via phone and email
• Delivered accurate and timely information while managing multiple customer interactions simultaneously