Summary
Overview
Work History
Education
Skills
Personal Interests
Timeline
Generic

Kerri Whitney

Echuca,VIC

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Determined individual with attention to detail and well-trained in keeping meticulous records.
  • Organized Office Manager with noted experience in administrative management. Prioritizing projects and multitasks effectively to achieve projected goals.
  • Methodical and detail-oriented team player with expertise in team leadership.
  • Offering these skills and strong work ethic.

Overview

42
42
years of professional experience

Work History

Rosters Supervisor

We Are Vivid
02.2016 - Current
  • Maintained staffing rosters to meet specific customer support needs.
  • Maintained staff rosters which meets awards and present entitlements for staff.
  • Assisted payroll to ensure staff / employee entitlements were accurate and processed accordingly.
  • Applied problem-solving skills to maintain team efficiency.
  • Liaised with senior mangers in a variety of employment areas to ensure their sectors operated effectively and efficiently.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with work colleagues and external service users to meet individual needs and supports.
  • Mentored newly hired employees and developed training manual to use for reference.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained database systems to track and analyze operational data.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained overall safe work environment policies and procedures.

Disability Support Worker & Team Leader

Murray Human Services
02.2001 - 01.2016
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Adhered to company requirements for patient interactions and care standards.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Assessed risk factors of patients and made referrals for further services.
  • Provided patient and family education on available resources and self-care strategies.

Early Childhood Education

Swan Hill City Council
01.1991 - 02.2001
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained organized, fun and interactive classroom to help children feel safe.

Customer Services / Teller

Commonwealth Bank
01.1982 - 01.1991
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.

Education

Diploma in Disability - Disability

ACFE - Murray Human Services
ACFE
11.2005

Diploma of Community Services - Childcare - Childcare

University of Ballarat
Ballarat, VIC
11.1994

Skills

  • Operations Management
  • Customer Service
  • Resource Allocation
  • Critical Thinking
  • Data Analysis
  • Schedule Development
  • Business Administration
  • Microsoft Suite - Experience
  • Teams & Zoom
  • Complex Problem-Solving
  • Process Monitoring and Improvement
  • Effective Communication

Personal Interests

Scouting Association 1985 - 2005

Echuca - Moama Agricultural & Pastoral Society 1997 - Current

CARMAR (Animal rescue) 2008 - Current

Echuca / Moama Pop 'n' Pour - 2020 - Current

Timeline

Rosters Supervisor

We Are Vivid
02.2016 - Current

Disability Support Worker & Team Leader

Murray Human Services
02.2001 - 01.2016

Early Childhood Education

Swan Hill City Council
01.1991 - 02.2001

Customer Services / Teller

Commonwealth Bank
01.1982 - 01.1991

Diploma in Disability - Disability

ACFE - Murray Human Services

Diploma of Community Services - Childcare - Childcare

University of Ballarat

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Kerri Whitney