Kerri Williams
Sunbury
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote efficiency. Keen eye for detail with great instincts for planning the impossible; all within budget and on time.
Strong focus on team collaboration, strategic forecasting, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation.
Overview
20
20
years of professional experience
Work History
Operations Manager
Be Floored
02.2022 - Current
- Oversee project resources & labour allocation across projects with budgets ranging from $100K to $4MIL.
- Coordination of approx. 60 tradesmen across multiple commercial sites throughout Melbourne.
- Monitor project progress, track key milestones, and ensure adherence to tight project schedules, budgets and estimated profit margins.
- Collaborate with internal and external stakeholders to resolve contract-related issues and disputes.
- Implement quality control systems to boost overall product/service consistency and reliability.
- Analyse and report on key performance metrics to management.
- Identify and introduce process improvements that increase productivity, refine workflows to streamline operations.
- Handle staff training initiatives aimed to upskill our teams across multiple departments to keep ahead of changing industry demands.
Operations Coordinator
Be Floored
02.2021 - 02.2022
- Assisted site team and management on projects from conception to completion, achieving objectives on time and within budget constraints.
- Provide detailed reports to Operations Manager regarding project progress, budget forecasts and defect management.
- Coordinated logistics including site deliveries, warehousing schedules and international shipping containers.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Procurement of local materials required for corresponding projects and monitoring stock levels.
- Coordinate and schedule the activities of subcontractors, ensuring their timely and efficient involvement in the project.
- Implement and maintain quality management system, ensuring adherence to quality standards, compliances and procedures.
- Maintain accurate and up-to-date project documentation, including project plans, progress reports, and safety management.
- Updating spreadsheets & job files for monthly progress claims.
- Liaising with finance team to around invoicing and payments for both materials and labour.
Administration Coordinator
APEC Electrical & Communications
07.2017 - 02.2021
- Daily administrative tasks, phone & email enquiries.
- Purchasing of materials and supplies.
- Arranging deliveries, returns and managing inventory.
- AR, AP and payroll duties.
- Liaising with builders, clients, customers and subcontractors.
- Fleet management of approx. 50 vehicles and trailers including registration and insurances.
- Coordinating compliance obligations, OHS & SWMS.
- Managing & recording staff inductions, training and competencies.
Freelance Writer
Self-Employed
05.2010 - 01.2017
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Managed competing deadlines with efficiency.
- Organized material to research and complete writing tasks.
Customer Service Representative
Optus Communications
08.2006 - 02.2009
Administration & Customer Service
Telstra Business Centre
11.2004 - 07.2006
Education
High School Diploma -
Dubbo South High School
Dubbo, NSW11.1999
Skills
- Client relations & management
- Purchasing & procurement
- Project management
- Process implementation
- Team leadership & staff support
- Performance monitoring
- Site Compliance & OHS
- Personnel scheduling & training
- Great time management & problem solving skills
- Microsoft Office 365 & project management systems
Accomplishments
- The Be Floored Operations department has been built from just myself, one Site Supervisor and a truck, to now 8 full time staff members.
- Our team covers all aspects of Project Management from international and local procurement, warehousing and logistics to site coordination and the execution of our contracted scope.
- I have implemented varying business processes that can now be duplicated and delegated throughout my team creating consistency across the business.
- I am proud to have been a part of driving business growth. Installing 80,000m2 in 2021, to exceeding 140,000m2 in 2024 has been a highlight.
Timeline
Operations Manager
Be Floored
02.2022 - Current
Operations Coordinator
Be Floored
02.2021 - 02.2022
Administration Coordinator
APEC Electrical & Communications
07.2017 - 02.2021
Freelance Writer
Self-Employed
05.2010 - 01.2017
Customer Service Representative
Optus Communications
08.2006 - 02.2009
Administration & Customer Service
Telstra Business Centre
11.2004 - 07.2006
High School Diploma -
Dubbo South High School
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