Kerrie-ann Pyne

Member service-interactions, meet and greet, positive experience, club tours, general service and administration tasks.

Team Training- ensuring staff are competent in policies and procedures, Utilising POS systems, PGM and understanding App systems. Maintaining the customer service experience +1% with tours, info, new join and courtesy calls

House Of Values

Club Cleanliness- ensuring staff are competent in Clean Club standards Initiating and coaching team members through Brand Excellence Standard for club cleanliness.

Supporting General Manager and Assistant Managers with the smooth operation of business with tasks such as administrative roles, overall gym equipment usability and maintenance.

Resolving or deescalating club member issues or concerns.

Involved in all front desk related activities.

Understanding of basic statistics and reporting to assist with tracking or completion of daily paperwork if needed.

Understanding of PF Mobile App and how to assist members with getting resources needed (current and new).

Consistently leads by example when working with manager, staff and members.

Delivering exceptional Customer Service and account information.

Maintaining the Judgement Free Zone.

Providing tours too new members, info calls & courtesy calls.

Ensure the club and gym equipment are cleaned to the high standards and in good working order.

Inbound call queries. Outbound call resolutions. Responding to routine enquiries from clients. Case Management to ensure outcome for clients matters. Secretarial functions as word processing, creating documents relevant to customer queries. data base entry, filing and maintaining. Transferring calls to correct departments.

Stocked designated items on shelves, end caps and displays.

Unloading of stock from pallets and settling into correct categories for placement in store. Manual use of pallet jacks.

Partnered with merchandising team to create and implement profitable pricing strategies.

Improved customer satisfaction through staff training in customer service and product knowledge.

Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Assisted with hiring, training and mentoring new staff members.

Stocktake tasks, ordering stock and displaying of products.

Ensuring all managerial administration tasks, billing, rostering, ordering and incidents were completed. Occupational Health and safety procedures administered.

Monitored security to protect employees, customers and property.

Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Completed regular inventory counts to verify stock levels, ordering and receiving stock. Invoicing of stock.

Rostering employees

Training of employees

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