Kerrie Crook
Little River ,VIC
Summary
Hardworking and reliable, focused on going above and beyond to support team members and serve a high level of customer care/service. Motivated to continue to learn and grow as a Health Care Professional.
Overview
22
22
years of professional experience
Work History
Patient Transport Attendant
St John Ambulance
Geelong, Victoria
10.2022 - Current
- Provided patient transport using various equipment and adhered to safety protocols.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Lifted patients using proper body mechanics and lifting techniques.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Secured IV connections, tubing and other medical devices for safe transport.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Offered blankets, checked modesty and engaged in appropriate conversation.
- Disinfected and properly stored transport equipment.
- Greeted patient and explained transport plan and destination.
- Used mobility devices to transport patients.
Patient Services Assistant
Barwon Health
Geelong , Victoria
11.2022 - 06.2024
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Transported trash and hazardous waste to appropriate disposal area.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Used mobility devices to transport patients.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Used hospital-approved devices and techniques to transport and lift patients.
The Muffin Van
Self Employed
LIttle River , VIc
11.2016 - 01.2022
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Rotated stock items and ingredients to maintain freshness.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Helped train and develop new talent.
- Set up work stations prior to opening to minimize prep time.
- Completed special orders according to customer dietary needs.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Customer Service Officer
Simplex Accounting
Melbourne, VIC
01.2017 - 12.2019
- Resolved complex customer issues by identifying source of customer's issue providing resolution.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Processed both outgoing and incoming payments and invoices.
- Supported clerical and administrative needs of senior department staff.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Managed accounts accurately through detailed revenue reporting.
- Helped company move to paperless system and save substantial printing costs.
Customer Service/Customer Service Team Leader/Trai
Centrelink
Melbourne, VIC
03.2003 - 02.2010
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Coordinated training sessions for new customer service personnel.
- Assisted in developing policies and procedures related to customer services operations.
- Maintained up-to-date knowledge about product information.
Education
Certificate 3 in Health Service Assistance
The Gordon
Geelong10.2022
Certificate 3 in Non Emergency Patient Transport
St John Ambulance
Geelong06.2022
Skills
- Strong Communication and Interpersonal Skills
- Inventory Management
- POS Software
- Safety and Cleanliness Standards
- Payment Processing
- Store Policies and Procedures
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Attention to Detail
- Excellent Written and Verbal Communication
- Goal-Driven
- First Aid/CPR
- Friendly, Positive Attitude
- Teaching strategies
- Lesson planning
- Student motivation
Reference
- Craig Connoley - Team Leader Patient Transport Geelong Branch
- Alana Ralph - Clinical Instructor and Trainer Patient Transport
Timeline
Patient Services Assistant
Barwon Health
11.2022 - 06.2024
Patient Transport Attendant
St John Ambulance
10.2022 - Current
Customer Service Officer
Simplex Accounting
01.2017 - 12.2019
The Muffin Van
Self Employed
11.2016 - 01.2022
Customer Service/Customer Service Team Leader/Trai
Centrelink
03.2003 - 02.2010
Certificate 3 in Health Service Assistance
The Gordon
Certificate 3 in Non Emergency Patient Transport
St John Ambulance
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