Kerrie Englefield
Carlingford,NSW
Summary
Equipped Operations Coordinator with great attention to detail and to professionally deal with internal and external personnel. Sound knowledge of administrative and clerical procedures. Quickly and calmly adapts to changing schedules and updates financial tracking documents to keep projects on budget.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Special Event Venue Catering
Sydney Olympic Park, NSW
09.2023 - 10.2024
- Assisted with the organization and execution of operational processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Maintained accurate records of all operational activities.
- Implemented safety protocols to maintain a safe working environment.
- Managed communications between departments to ensure efficient operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Accurately entering employee information into the computerized roster system.
- Maintaining accurate and up-to-date records of staff attendance and absences.
- Creating, modifying and deleting employee profiles in the database.
- Processing payroll, calculating wages and preparing paychecks accordingly.
- Monitoring overtime hours worked by employees and ensuring that they are compensated correctly.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Catering/Back of House requirements for multicultural and special needs events
- Worked with Deputy rostering system
- Worked with EventPro accounting system
Supervisor - Catering
Venuelives
Sydney Olympic Park
02.2012 - 12.2023
- Supervised catering staff to ensure quality service delivery and customer satisfaction.
- Trained new employees on proper food handling procedures and safety protocols.
- Monitored food preparation to guarantee that health standards were met.
- Provided leadership in resolving issues related to staffing, equipment, supplies, and other operational matters.
- Ensured compliance with local laws regarding sanitation and hygiene standards.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Delegated work to staff, setting priorities and goals.
- Supervised major events (NRL Grand Final, 85,000 attendees)
Office Manager
Mark Jones Designs
Rydalmere, NSW
01.1998 - 04.2008
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Worked with MYOB accounting system
Education
High School Diploma -
Marsden High School
West Ryde NSW12-1988
Skills
- Payroll Administration
- Employee database management
- Administrative management abilities
- Customer Invoicing
- Staff Supervision
- Employee Development
- Billing and Invoicing
- Database entry
- Accounting Support
- File Organization
- Database Administration
- Billing and Coding
- Event Preparation
- Food Preparation
- Safe Alcohol Service
- Food Safety Knowledge
- Cash Handling
- Payment Collection
- Customer Service
- Problem-solving Skills
- Event Coordination
- Time Management Abilities
- Self Motivation
- Logistic Skills
- Barista
Accomplishments
- Employee of the year
- Duty Manager of the year
- 11yrs involved with Dundas Public School P & C covering many positions, 6yrs as the Treasurer working on MYOB system, all voluntary work
Certification
- food safety supervisor
- Working with children
- RSA/RCG
Timeline
Operations Coordinator
Special Event Venue Catering
09.2023 - 10.2024
Supervisor - Catering
Venuelives
02.2012 - 12.2023
Office Manager
Mark Jones Designs
01.1998 - 04.2008
- food safety supervisor
- Working with children
- RSA/RCG
High School Diploma -
Marsden High School
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