Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerrie Finden

Summary

Dynamic professional with extensive experience at BLUECARE Home Care, excelling in client service optimization and effective teamwork. Proven ability to develop personalized care plans, enhance client well-being, and foster strong relationships. Skilled in office administration and effective problem solving, ensuring high-quality care and support for clients and their families.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

48
48
years of professional experience

Work History

Home Care Package Partner

BLUECARE Home Care
10.2023 - 06.2025


Assess client needs and develop care plans with a multidisciplinary team.

Maintain up to date client records, documentations and case notes

Coordinate care services and facilitate transitions, including exit planning

Act as a primary contact for clients, ensuring effective communication

Oversee and manage budgets for care services efficiently

Monitor and evaluate care plans, addressing risks and improving quality

Support clients with education, reources and navigation of care systems

Report incidents, handle complaints, and contribute to service improvement.

Foster a positive and ethical team culture with accountability and collaboration

Provide training and education for staff on care management processes



Senior Care Worker

BLUECARE Home Care
03.2021 - 10.2023
  • Team leader to a staff of 12 personal carers in Pittsworth
  • Provide leadership and support to the staff caring for clients to ensure an efficient and effective service that meets clients needs.
  • Liaise with clients & personal carers to ensure schedulers have the required information to make appropriate decisions creating the ideal solution for both clients & personal carers
  • Effectively managing the workload, addressing any risks and issues to Senior Management.
  • Monitor staff training, to ensure all training is assigned, completed and up to date.
  • Developed personalized care plans for optimal senior health outcomes and quality of life improvements.
  • Established trust and rapport with clients by consistently demonstrating empathy, professionalism, and a genuine commitment to their wellbeing.
  • Enhanced client well-being by providing compassionate and attentive care to meet individual needs.
  • Provided emotional support to clients and their families, fostering strong relationships built on trust and empathy.
  • Implemented fall prevention strategies for increased safety in the clients living community environment.
  • Managed client documentation meticulously, ensuring accuracy and confidentiality in all record-keeping processes.
  • Collaborated with healthcare professionals to ensure comprehensive and coordinated care for clients.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and client-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Personal Care Assistant

BLUECARE Home Care
05.2010 - 03.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness..
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Recognized and reported abnormalities or changes in clients health status to case manager.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained detailed documentation of client progress,
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space on a regular basis
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
  • Assisted with daily living activities, running errands, and household chores.
  • Conferred with supervisor to discuss client condition and any problems that had arisen
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Teacher Aide

Toowoomba West Special School
03.2001 - 05.2008
  • Facilitated small group instruction for targeted skill development, boosting overall academic performance.
  • Served as a mentor to new teacher aides by sharing best practices for supporting both teachers and students in achieving success.
  • Managed classroom resources effectively, ensuring availability of necessary materials for instructional purposes.
  • Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
  • Aided students with special needs, providing individualized support and helping them reach their full potential.
  • Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
  • Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
  • Actively participated in professional development opportunities and shared insights with colleagues for continuous improvement.
  • Implemented behavior management strategies, maintaining a focused and productive classroom atmosphere.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Clerical Assistant

Australian Electoral Office
04.1977 - 10.1987
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Contributed to a positive work environment by promoting effective communication among team members.
  • Edited and proofread documents for accuracy and completeness.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Assisted with onboarding of new employees.

Education

No Degree - Cert 3 Aged Care

TAFE QLD
QLD
08-2012

No Degree - Teacher Aide Training

TAFE Queensland
QLD
04-2002

Skills

  • Office administration
  • Knowledge of organizational procedures
  • Client service optimization
  • Effective listening skills
  • Effective teamwork
  • Effective interpersonal communication
  • Building strong relationships
  • Clear interpersonal communication
  • Guiding team members
  • Fostering relationships
  • Efficient task organization
  • Effective problem solving
  • Collaboration and teamwork

Timeline

Home Care Package Partner

BLUECARE Home Care
10.2023 - 06.2025

Senior Care Worker

BLUECARE Home Care
03.2021 - 10.2023

Personal Care Assistant

BLUECARE Home Care
05.2010 - 03.2021

Teacher Aide

Toowoomba West Special School
03.2001 - 05.2008

Clerical Assistant

Australian Electoral Office
04.1977 - 10.1987

No Degree - Cert 3 Aged Care

TAFE QLD

No Degree - Teacher Aide Training

TAFE Queensland
Kerrie Finden