Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerrie Green

Alpine,NSW

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with 30+ years of industry experience.

Overview

30
30
years of professional experience

Work History

Business Adminstration Manager

Sydney Children's Hospital Network
WESTMEAD, NSW
10.2018 - Current
  • Engaged as project Officer for Pharmacy Redevelopment.
  • Developed and Implemented business processes to streamline daily operations and increase efficiency and ensure efficient workflow.
  • Proposed or approved modifications to project plans.
  • Provided administrative support to executive management team.
  • Oversaw daily operations of the business administration department.
  • Ensured compliance with all applicable laws and regulations related to business administration activities especially in compliance with access and storage of patient records
  • Managed relationships with vendors, suppliers, customers, and other stakeholders to ensure optimal service levels.
  • Reviewed invoices from vendors for accuracy before processing payments.
  • Analyzed data to identify trends in order to make recommendations on process improvements.
  • Created detailed reports on key performance indicators.
  • Maintained accurate records of employee attendance and vacation time requests through Health Roster
  • Developed effective systems for tracking customer orders and ensuring timely delivery.
  • Monitored inventory levels of office supplies and equipment to ensure adequate stock is available at all times.
  • Implemented processes for streamlining accounts payable and receivable functions.
  • Worked closely with IT personnel to develop automated solutions that would improve efficiency throughout the organization.- Pharmacy Ordering Portal
  • Handled confidential information in a secure manner according to established protocols.
  • Fostered client and vendor relationship building through consistent and effective communication.
  • Maintained work safety and followed established operating procedures and practices.
  • Directed design and execution of business transformation initiatives to drive performance and growth opportunities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Facilitated the Children's Hospital Drug Committee and provide secretariat support through collaboration sites, documentation management distributions of correspondence and outcomes

Telecommunications Strategy Manager

Health Support services
Sydney, NSW
10.2005 - 05.2013
  • Strategic planning ,Transformation and direction of NSW Health for future telecommunications in conjunction with Strategic IM&T plans for NSW Health.
  • Analyzed market trends to identify areas of opportunity.
  • Collaborated with senior management to create new strategies and initiatives.
  • Conducted competitive analysis to assess industry landscape.
  • Identified key performance indicators and tracked progress against goals.
  • Developed detailed project plans to ensure successful execution of strategy initiatives.
  • Created and maintained relationships with external stakeholders such as vendors, suppliers and customers.
  • Provided leadership in the development of long-term objectives and short-term goals.
  • Facilitated workshops with cross-functional teams to define success criteria for projects.
  • Managed budgets and resources associated with strategic initiatives.
  • Monitored financial performance of strategic plans and made adjustments as needed.
  • Drafted presentations on strategies, results, and recommendations for executives.
  • Worked closely with department heads to ensure alignment between strategy and operations.
  • Established metrics for tracking effectiveness of tactics related to strategies.
  • Coordinated internal communication efforts around strategy changes or updates.
  • Led team meetings to review progress on current initiatives and brainstorm ideas for future ones.
  • Assessed customer feedback data to inform product and service enhancements or modifications.
  • Recommended improvements in organizational structure based on changing needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented strategic plans for business growth.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.

Telecommunications Manager

Sydney West LHD
Liverpool
03.1994 - 10.2005
  • Developed and implemented strategies for the optimization of telecom resources.
  • Managed telecommunications systems, including VoIP, PBX, SIP trunking and other related technologies.
  • Ensured compliance with industry standards and best practices in the design and implementation of telecommunication services.
  • Provided technical support to users regarding telecom equipment, software and applications.
  • Performed troubleshooting activities to identify and resolve telecom issues quickly and efficiently.
  • Monitored performance of telecom systems to ensure optimal service levels are maintained.
  • Analyzed customer requirements to determine appropriate solutions for their needs.
  • Conducted research on emerging technologies in order to improve existing systems or recommend new ones.
  • Collaborated with vendors to select cost-effective products that meet customer specifications.
  • Created comprehensive documentation for all telecom processes and procedures.
  • Implemented security policies to protect critical data from unauthorized access.
  • Maintained inventory records of all telecom hardware components.
  • Coordinated with internal teams for installation of new communication infrastructure.
  • Evaluated vendor proposals for telecom services against company objectives.
  • Negotiated contracts with vendors to obtain favorable pricing structures.
  • Developed training materials for end users on proper use of telephone systems.
  • Generated monthly reports outlining key performance metrics related to telecommunications operations.
  • Identified areas requiring improvement within current telecom environment.
  • Assisted with budget preparation by providing accurate estimates on future costs associated with projects.
  • Oversaw and motivated group of eight technical personnel by implementing effective training plans and employee incentives.
  • Worked overtime to respond to emergencies and fix unsafe conditions.
  • Evaluated client telecommunications needs and recommended targeted solutions.
  • Developed telecommunications disaster recovery plans to mitigate downtime.
  • Reviewed project drawings to perform installation activities according to specifications.
  • Monitored and replenished telecommunications equipment inventory for facilities and networks.
  • Performed regular tests on systems to keep components functional.
  • Supported end-users with network and device troubleshooting and diagnosis.
  • Assisted in designing and administering projects for Hospital redevelopment programs within LHD

Various

Telstra
Sydney, NSW
1973 - 04.1994
  • Customer Training Consultant on all Telecommunications products and services
  • Service Delivery Manager
  • Solutions Consultant
  • Contracted Telecommunications Manager For Centrelink Australia, Dept of Administrative services, Dept of Veteran Affairs and Australian Taxation Office
  • Customer Accounts Telecommunications Billing Auditor
  • Sales consultant
  • Project Teams Manager for LEOPARD Implementations

Education

Some College (No Degree) - Customer Service Cert IV

TAFE NSW

Skills

  • Operations Management
  • Solutions Consultancy
  • Strategic Planning & innovation
  • Customer Technical Support
  • Program and Project Management
  • Vendor Relationship Management
  • Network design & management
  • Service delivery Management
  • VoIP Systems & SIP Trunking
  • Contract negotiation and SLA Management
  • Budget Forecasting Cost and Financial analysis and Reporting
  • Relationship building and Management
  • Staff Management, Training and Leadership
  • Process Streamlining
  • Document Management
  • Managing multiple conflicting priorities
  • Conflict Resolution
  • Microsoft Office Suite
  • Supply Coordination
  • Effective Communication
  • Leading large organizations
  • Training manuals and processes
  • Mobile technologies and services
  • Paging and SMS technologies
  • System implementation
  • Attention to Detail
  • Goal Setting
  • Time Management
  • Organizational Skills
  • Adaptability
  • Interpersonal Communication
  • Written Communication

Timeline

Business Adminstration Manager

Sydney Children's Hospital Network
10.2018 - Current

Telecommunications Strategy Manager

Health Support services
10.2005 - 05.2013

Telecommunications Manager

Sydney West LHD
03.1994 - 10.2005

Various

Telstra
1973 - 04.1994

Some College (No Degree) - Customer Service Cert IV

TAFE NSW

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Kerrie Green